Senior Zendesk Administration Specialist

Why Coda

Coda is a global growth engine for commerce. We bring together powerful capabilities that connect people, digital products, and payments through our suite of trusted digital monetization and distribution solutions.

We recently acquired Recharge, Europe’s leading prepaid payments and digital gift card business, bringing both companies together into one organisation with broader reach, deeper capabilities across B2B and B2C commerce and a stronger global footprint.

Today, we stand as a team of more than 600 people, representing 57 nationalities across 23 locations. We are headquartered in Singapore with offices in Amsterdam, Dubai, Shanghai and other hubs across Southeast Asia.

Our B2B business works with publishers and brands to support growth across markets. We run Codapay for local payment acceptance and Custom Commerce for direct-to-consumer webstores. We manage catalogue, prepaid and distribution services that extend reach globally, and we operate Giftcloud’s rewards and incentives capabilities. We take on the operational complexity around payments, tax and compliance so partners can scale with clarity and focus.

On the consumer side, we operate a portfolio of trusted storefronts including Codashop, Recharge.com , Startselect.com , mobiletopup.co.uk and other local sites that give customers secure and easy access to digital credit, game vouchers, gift cards and prepaid products.

Our people are at the heart of what we do. Coda’s culture is centered on respect, clarity, ownership, and collaboration. We work hard and play hard together.

If you’re looking for growth and impact in a fast-paced global team, Coda is the place for you.

About the role
We are looking for a Senior Zendesk Administration Specialist who’s passionate about optimizing support systems and driving operational efficiency through technology. In this role, you’ll own the administration and continuous improvement of Zendesk and related tools that power our global Support Operations.

You will collaborate closely with cross-functional stakeholders to enhance workflows, improve ticket management processes, implement automation initiatives, and strengthen reporting visibility. This is an ideal opportunity for someone with solid Zendesk or CRM experience who is ready to take ownership of system improvements and contribute to scalable, data-driven operations.

Responsibilities:
• Own the administration of Zendesk, including configurations, triggers, automations, macros, workflows, and troubleshooting.
• Optimize ticket routing logic, workflow structures, and system documentation to ensure operational accuracy and scalability.
• Collaborate with cross-functional teams to improve support processes and tool effectiveness across markets.
• Identify and implement automation opportunities using no-code/low-code tools (e.g., n8n, Make).
• Develop and maintain dashboards using Zendesk Explore or similar tools to ensure data accuracy and visibility.
• Lead system enhancement initiatives and contribute to continuous improvement efforts within Support Operations.

Requirements:
• At least 2 years of experience in Zendesk administration or similar CRM management/maintenance role.
• Strong understanding of triggers, automations, macros, workflows, and integrations within support tools.
• Experience driving process improvements or system enhancements independently.
• Interest or experience in automation tools (e.g., n8n, Make) is an advantage.
• Passionate about leveraging new technologies, including no-code/low-code tools and AI-driven solutions.
• Strong analytical and structured problem-solving skills.
• Self-driven, proactive, and comfortable working in a fast-paced, global environment.
• Excellent communication skills in English (written and verbal).

We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.

Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!