Senior Technology Support Specialist

Confidential

Cebu, Central Visayas (Region VII), Philippines permanent

Posted: January 30, 2026

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Quick Summary

We are seeking a Senior Technology Support Specialist to join our team in Cebu, Philippines. The ideal candidate will be responsible for providing top-notch technical support to our clients, with a focus on automating processes and improving user experience.

Required Skills

Technical Support Zendesk Configuration Automation API Troubleshooting Localization CAT Tools Mentoring English Proficiency Office Collaboration

Job Description

Key Responsibilities:

• Handle complex support requests and act as an internal escalation point

• Configure and optimize Zendesk, including automations, triggers, macros, and AI-driven workflows

• Troubleshoot issues related to APIs, integrations, continuous localization, and workflow automation

• Collaborate with Product and Developers to report bugs, test new features, and improve user experience

• Create and maintain onboarding materials, internal workflows, and help center documentation

• Help design scalable support processes and contribute to team expansion across European offices

• Mentor junior support team members and share best practices

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