Senior Specialist - Talent Operations

In short

As the Senior Specialist, Talent Operations (Americas), you will be the core strategic expert for HR compliance and operations across the US, Canada, and Brazil. You develop and drive the regional compliance roadmap, acting as the definitive Subject Matter Expert for complex labor law, ADA accommodation, and non-routine leave programs. In addition to administration, your primary function is to serve as a critical operational partner, providing Local support and expert counsel to Leaders, Managers, and Talent Business Partners on all Employee Relations (ER) and performance matters. Furthermore, you will champion automation, leveraging tools like Workday, to build a highly scalable, compliant, and world-class operational infrastructure that directly supports the company's rapid global growth and people-first culture.

Your Mission

• Drive and implement the strategic HR compliance framework across the Americas to ensure corporate operational standards meet evolving federal and local legal requirements.

• Serve as the regional subject matter expert for complex labor law and ADA accommodation matters, with an advisory role on non-routine Leave of Absence cases.

• Conduct independent risk assessments on business initiatives and provide strategic counsel on local labor law expertise, social security, and international tax implications.

• Coordinate mandatory local audits, health and safety mandates, and statutory reporting to establish a foundation of operational integrity.

• Identify systemic operational friction points and champion automation within Workday to optimize the Operational delivery across the employee lifecycle, including Onboarding and Offboarding administration.

• Manage the comprehensive lifecycle for corporate talent, including the administration of complex contract addendums and cross-border internal mobility logistics.

• Develop and maintain a Tier 0 self-service knowledge base and the framework for Tier 1 and 2 employee support.

• Act as an operational consultant to Talent Business Partners and provide local support to leaders and managers on critical employee relations matters and organizational design changes to translate strategy into compliant execution.

• Support new market and entity launches within the Americas.

Your Story

• You bring 5+ years of experience in people operations or HR operations within a fast-paced, multinational corporate environment, with a minimum of 2 years operating in a Senior capacity.

• Deep knowledge of U.S. Federal and State Labor Law, with comprehensive expertise in key areas of labor compliance and administration (e.g., FMLA and ADA requirements).

• Demonstrated ability to exercise sound, independent judgment in complex and ambiguous cases, including providing strategic counsel on compliance risk and resolving critical Employee Relations (ER) matters.

• Advanced proficiency as an enterprise HRIS user, specifically with Workday, to ensure data integrity and operational efficiency.

• Exceptional communication skills with the ability to navigate sensitive, high-stakes conversations with senior leadership while managing confidential data with integrity.

• A proactive mindset that embraces complexity and challenges existing processes to establish a world-class, scalable HR foundation.

Your Team

We are the ones who make sure that the magic happens behind the scenes. We are a team of people operations experts who are passionate about creating a seamless and positive experience for our team members. From onboarding to offboarding, we are there to support our team members every step of the way. We are a global team with a local touch, and we are always looking for ways to improve our processes and make our team members' lives easier. We are a team of doers, and we are always looking for ways to make things better.