Senior Salesforce Administrator

Who we are:
Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals who depend on us.

Why is this role important to Field Nation?
The Senior Salesforce Administrator is responsible for the declarative health, scalability, and security of the Salesforce platform across Sales, Marketing, Customer Success, and Support teams. This role moves beyond day-to-day operations to lead complex configuration projects, define system standards, and enforce governance across the platform. You will be instrumental in driving significant end-user productivity gains and maintaining a robust, reliable system. This position is located in Dhaka, BD, and reports to the Salesforce System Manager.

What you’ll do: :
• Declarative Architecture & Solutions
• Design and implement complex, scalable Salesforce solutions utilizing core configuration features (Flow, Validation Rules, Custom Objects, etc.) to meet advanced business requirements.
• Serve as the declarative subject matter expert (SME), guiding business stakeholders on best practices for configuration and user efficiency.
• Identify opportunities for automation and optimization within the existing system to improve processes and user experience.
• Translate business requirements into precise technical specifications and user stories for implementation.

• Governance & Platform Ownership
• Manage platform governance activities including release management, sandbox maintenance, and environment setup (Dev, QA, Production).
• Monitor system performance and user adoption, implementing measures to ensure platform stability and compliance.
• Own the security model; manage and audit complex sharing rules, profiles, and permission sets to ensure data integrity.
• Lead the triage and resolution of critical platform incidents and data inaccuracies.

• Collaboration & Support
• Partner closely with the Revenue Operations Specialists and the Technical Engineering team on integrated projects, ensuring alignment between declarative and coded solutions.
• Mentor and provide guidance to Junior Salesforce Administrators and support staff on configuration best practices and release protocols.
• Develop comprehensive documentation, including process flows and end-user training materials.

You might be a good fit if you have::
• 2+ years of progressive, hands-on experience as a Salesforce Administrator, with demonstrated ownership of an enterprise-level instance.
• Salesforce Certified Administrator (ADM 201) is preferred.
• Proven expertise in designing and implementing complex automation using all modern Flow types (Screen, Record-Triggered, Schedule-Triggered, Autolaunched) and Flow orchestration.
• Expert-level understanding of the Salesforce data model, governance limits, and best practices for system scalability.
• Previous experience with Sales Cloud, Service Cloud, and Experience Cloud is required.
• Knowledge of complementary Revenue Operations tools (e.g., Conga products) is preferred.
• Strong business acumen with the ability to translate business needs into effective declarative solutions.
• Ability to work US core hours (overnight in BD) and thrive in a metric-driven, fast-paced environment.
• Excellent written and verbal communication skills for technical and non-technical audiences.

Position Type/Expected Hours of Work::
• This is a full-time, hybrid position, We come into the office on Mondays & Tuesdays.
• Shift: 9 hours/day – 5 days per week (Mon-Fri)
• Hours generally range from 8pm-5am (can vary due to daylight savings in the U.S.)

Office Location::
• Uttara, Dhaka, Bangladesh (Hybrid)

Salary Range::
• BDT 80,000 - 120,000 Monthly

Why we think you'll love it here::
• Mobile bill
• Gym Membership
• Medical Insurance
• Festival bonus
• Performance Reward Bonus
• Gratuity benefit.
• Lunch/Dinner Facilities: Fully Subsidized
• Sound work-life balance - Regular working hours: 8 hours/day, 5 days a week.
• Friendly work environment. Flexible leave/vacation policy.
• A great learning opportunity.
• Opportunity to work with cross-cultural teams with the USA.
• Annual performance evaluation and increment.
• Semi-annual reflection opportunities - because growth is the name of the game
• Employee Drop Off - we’ve got your commute covered

Why Field Nation?
At Field Nation, we are breaking the barriers to work and enabling the gig economy. We’re a tech company that offers a web-based marketplace solution for buyers and sellers of contract services to simply connect, work, and manage their business. We look for collaborators, innovators, and problem solvers to join us in our common purpose of changing the way work gets done. We were named a Top Workplace by the Star Tribune in 2017, 2018, 2019 and a Top 150 Workplace in 2020, 2021 & 2022. We look to hire extraordinary people and provide them with extraordinary benefits.