Senior Project Manager, Field Operations

About Gridware
Gridware is a San Francisco-based technology company dedicated to protecting and enhancing the electrical grid. We pioneered a groundbreaking new class of grid management called active grid response (AGR), focused on monitoring the electrical, physical, and environmental aspects of the grid that affect reliability and safety. Gridware’s advanced Active Grid Response platform uses high-precision sensors to detect potential issues early, enabling proactive maintenance and fault mitigation. This comprehensive approach helps improve safety, reduce outages, and ensure the grid operates efficiently. The company is backed by climate-tech and Silicon Valley investors. For more information, please visit www.Gridware.io.

Role Description
The Field Operations organization interfaces with our customers directly to ensure Gridscopes are installed correctly and efficiently. The Field Ops Project Manager will be responsible for overseeing the deployment of Gridware’s grid monitoring systems across the U.S. The role will require strong partnership with the on-the-ground field operations team, our customers, and teams at HQ, including customer success, manufacturing, fleet, and product. The ideal candidate will possess leadership skills, the ability to communicate effectively across all levels of the organization, and experience managing multiple projects concurrently.

Responsibilities :
• Manage our field installations projects - from kick-offs and leading daily stand-ups to hosting retrospectives.
• Partner closely with customer success & our utility partners during the planning & installation phase of the customer journey
• Collaborate with our manufacturing team to ensure devices are delivered to the field and the Return Material Authorization (RMA) process is followed
• Develop and optimize processes to manage device deployments and look for opportunities for automation in workflow tools.
• Prepare reports, progress updates, and other deliverables for internal teams & utility customers.
• Communicate via Slack, Jira, text, phone, etc. to our field team and internal partners, ensuring everyone has the right information at the right time.
• Maintain issue tracking boards (Jira) as the main interface between field team and other departments.
• Manage the schedule for field operations personnel to ensure projects are appropriately staffed.
• Travel to installation sites across 10 states, and growing, to shadow and determine areas for process improvement and better communications with field team

Required Skills:
• 4+ years of experience in project management, preferably in field operations or construction.
• Proven ability to manage complex projects with multiple stakeholders and tight deadlines.
• Demonstrated experience creating automations for tools, Atlassian product suite (i.e. Confluence and Jira) experience strongly preferred.
• Excellent communication skills, with the ability to coordinate between technical teams and external partners.
• Degree in Engineering, Project Management, or a related field.
• Ability to travel up to 25% of the time to be in field.

Bonus Skills:
• Experience in the energy or utilities sector, particularly in grid infrastructure projects.
• Experience working with tradespeople.
• Experience building, implementing, and managing first-of-a-kind processes.

This describes the ideal candidate; many of us have picked up this expertise along the way. Even if you meet only part of this list, we encourage you to apply!

Benefits
Health, Dental & Vision (Gold and Platinum with some providers plans fully covered)
Paid parental leave
Alternating day off (every other Monday)
“Off the Grid”, a two week per year paid break for all employees.
Commuter allowance
Company-paid training