Senior Product Manager (Financial Crime and Operations)

At Kroo Bank, we’re building a better bank from the ground up. One that puts customers first, treats money responsibly, and uses technology to make everyday banking simpler, fairer and more transparent. We’re a fully regulated UK bank, backed by long-term investors, with a growing customer base and big ambitions. We move fast, think carefully, and hold ourselves to high standards, whether that’s how we build products, manage risk, or look after our people.

How you will contribute and key responsibilities:

As a Senior Product Manager, you will drive the end to end product lifecycle for initiatives that strengthen Kroo’s financial crime controls, operational effectiveness, and automation capabilities. You will translate complex risk and operational requirements into customer and colleague focused solutions that are safe, compliant, scalable and measurable. You will work closely with Product, Technology, Data, Operations, Financial Crime, Risk and Compliance teams to deliver improvements that reduce risk, lower operational burden, and enhance decision making across the bank. Other responsibilities include:

• Set the vision for your squad, turn that into strategy, and make a positive impact on our customers’ lives.
• Collaborate with your squad to design and deliver safe, reliable and efficient financial crime and operational workflows across customer facing and internal channels.
• Take ownership for the success of your products, managing the entire lifecycle from discovery, planning, build, go to market where relevant, and ongoing optimisation post launch.
• Define and own your backlog, making trade offs to deliver customer and business value on time and within agreed constraints, with clear attention to risk and operational impact.
• Be an exponent of continuous discovery across financial crime, operations, and automation, validating ideas that improve controls, efficiency, auditability and customer outcomes through insight and experimentation.
• Transform complex requirements and evolving regulation into well defined product specifications, user stories and acceptance criteria that enable high quality delivery.
• Partner with Financial Crime stakeholders to improve prevention and detection capabilities across areas such as AML, CTF, sanctions, fraud and transaction monitoring, aligned to the bank’s risk appetite.
• Work with Operations teams to map processes, identify pain points, remove unnecessary manual steps, and deliver measurable improvements to service, productivity and quality.
• Drive automation initiatives that reduce manual work and errors, including workflow tooling, case management improvements, rules optimisation, straight through processing, and intelligent decisioning.
• Make data informed decisions and take hard calls when data is scarce, using insight, experimentation, sound judgement and clear documentation of rationale and outcomes.
• Collaborate with key stakeholders across the bank including Product and Technology, Design, Operations, Financial Crime, Risk, Compliance, Legal, Finance and the leadership team to ensure alignment and successful delivery.
• Define and track goals and measures of success, including control effectiveness, operational performance, customer outcomes, resilience and cost to serve, using dashboards and regular reporting.
• Other duties as assigned to meet business needs.

Requirements:
Skills

• Proven ability to lead end to end product delivery across financial crime, operations or automation.
• Strong understanding of financial crime, risk and compliance requirements, including AML, CTF, sanctions, fraud or transaction monitoring.
• Ability to translate complex business, operational and regulatory requirements into clear product solutions.
• Strong stakeholder management skills, with experience working across Product, Technology, Data, Operations, Risk and Compliance.
• Confident using data, insight and experimentation to prioritise work and measure outcomes.
• Experience improving operational workflows, reducing manual effort and delivering automation at scale.
• Excellent written and verbal communication skills.
• Strong organisational skills, with the ability to manage competing priorities in a fast moving environment.

Qualifications

• Significant experience in Product Management, ideally within banking, fintech or another regulated environment.
• Degree level qualification or equivalent practical experience.

Benefits:
What we offer:

At our cutting-edge fintech company, we know that attracting and retaining the best talent means offering top-notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer:

• Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday.
• Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed.
• Employer-sponsored volunteer program: We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time.
• Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner.
• Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up.
• Top-notch equipment: We provide top-of-the-line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required.
• Modern office: When you're in the office, you'll enjoy access to our modern, bustling workspace in Farringdon (Central London).
• Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme.
• Electric Car scheme: We're committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same.
• Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families.
• Room for growth: As a fast-paced, high-growth start-up, we're dedicated to providing our employees with room to grow and excel.
• You get full healthcare for you and your nuclear family via Vitality.

Hybrid Working:

At Kroo Bank, we have a hybrid policy that gives both individuals and teams a lot of freedom when it comes to using the office space to boost productivity. We do have a requirement to come into the office maybe once a month. Our London office is a great resource when used effectively, so employees who can occasionally come to the office are a good fit for how we work right now. Keep in mind that this job involves working from Monday to Friday, with a mix of remote and office work, so you will not need to be on site all the time.

Diversity and Inclusion:

We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process.

To all Recruitment Agencies:

At Kroo Bank, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Be aware that Kroo Bank will not assume any responsibility for fees incurred due to unsolicited resumes.

To ensure a fair and efficient application process, all candidates are kindly requested to submit their applications directly through the advertised platform. We kindly ask that you refrain from reaching out to the company or its employees via email, LinkedIn, or any other communication channels for inquiries or updates. Please note that any attempts to contact us through these channels will not receive a response. Thank you for your understanding and cooperation.