Senior Product Manager, Content Moderation & Processing

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

We're seeking a Senior Product Manager to own Content Moderation & Processing, one of Bazaarvoice's most critical capabilities and differentiators. You'll transform our moderation program into a strategic advantage that directly enables client retention, revenue growth, and our centrality to AI-powered shopping. As a Senior PM, you'll have full ownership of the strategic roadmap for how billions of pieces of User Generated Content flow through Bazaarvoice's moderation, validation, and publishing pipelines. You'll modernize legacy systems, leverage advanced ML/AI, and create self-service capabilities that transform moderation. This is a high-impact, high-visibility role where you'll operate with significant autonomy and directly influence strategy.

What You'll Do::
• Drive the transformation from legacy systems to unified, modern moderation platform
• Own the product vision for how Bazaarvoice processes billions of content operations
• Define what "enterprise-grade moderation" means and how we deliver it at scale
• Set investment priorities across stability, automation, and innovation
• Expand ML capabilities to comprehensive automation across all content types (text, images, video)Partner with Data Science to evolve models that detect AI-generated content, review bombing, and emerging fraud patterns
• Create AI-powered feedback loops to coach consumers toward displayable content
• Advanced content quality scoring and author reputation systems
• Build Portal capabilities that empower clients to manage moderation without support tickets
• Enable real-time actions
• Provide AI-generated explanations for moderation decisions to reduce support burden
• Create escalation workflows that streamline client issue resolution
• Own publishing pipeline performance, stability, and throughput optimization
• Partner with Content Operations to optimize human moderation workflows
• Evaluate "human-in-the-loop" strategies that supply ML model feedbackDefine optional premium moderation services for clients requiring additional oversight

What You'll Need::
• 4-7 years product management experience, ideally with at least 3 years in B2B SaaS, enterprise software, or platform products
• Demonstrated ability to own complex, multi-stakeholder product domains from vision through execution
• Experience driving product strategy for operational systems (moderation, fraud, compliance, content processing, trust & safety)
• Track record of transforming legacy systems or technical debt into modern, scalable platforms
• Experience working independently with minimal oversight. You set direction and drive outcomes
• Comfort with technical concepts: APIs, database performance, publishing pipelines, batch vs. real-time processing
• Ability to collaborate effectively with engineers on technical architecture, trade-offs, and build vs. buy decisions
• Experience defining success metrics and instrumenting products for data-driven decision-making

Why join Bazaarvoice?

Customer is key
We see our own success through our customers’ outcomes.
We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.

Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what’s best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

The successful candidate will be required to complete a background check. We will provide additional information and obtain your written consent before proceeding.