Senior Manager, SRE

SEON is the command center for fraud prevention and AML compliance, helping thousands of companies worldwide stop fraud, reduce risk and protect revenue. Powered by 900+ real-time, first-party data signals, SEON enriches customer profiles, flags suspicious behavior and streamlines compliance workflows - all from one place. SEON provides richer data, more flexible and transparent analysis, and faster time to value than any other provider on the market. We’ve helped companies reduce fraud by 95% and achieve 32x ROI, and we’re growing fast, thanks to our partnerships with some of the world’s most ambitious digital brands like Revolut, Wise, and Bilt.

The Site Reliability Engineering (SRE) team at SEON ensures our products and services' reliability, scalability, and efficiency. The SRE team provides Incident Response, Reliability Engineering consulting, and limited embedded SRE engagements.

We seek a highly experienced and motivated SRE Manager to lead a team of Site Reliability Engineers. You will play a crucial role in maintaining the reliability and efficiency of our services, ensuring that our products and services are reliable while coordinating with cross-functional teams across various geographical regions. You will have a proven track record of leading top-performing teams in complex, fast-paced environments and will excel in organizing and motivating a team amidst rapid growth and change.

This role offers flexibility. It can be based in Budapest with a hybrid schedule or anywhere in the European Union with a remote setup, including occasional travel to our other offices.

WHAT YOU’LL DO:

• Lead and grow a high-performing SRE team responsible for the reliability, performance, and scalability of production systems.

• Own the incident management process, postmortems, and root cause analysis to improve system resilience.

• Drive implementation of SLAs, SLOs, and error budgets across services to align operational goals with business objectives.

• Champion the use of automation to reduce manual work and improve deployment and recovery times.

• Collaborate with software engineering and Platform engineering teams to ensure systems are designed for reliability and operational efficiency.

• Oversee system monitoring, alerting, and observability efforts using tools like Prometheus, Grafana, Datadog, or similar.

• Manage on-call rotations, and ensure proper documentation, runbooks, and playbooks are maintained.

• Identify and drive continuous improvement in system architecture, capacity planning, and deployment strategies.

• Ensure compliance with security, privacy, and regulatory requirements within the infrastructure.

• Provide mentorship, performance reviews, and career development opportunities for SRE team members.

• You will communicate effectively with internal and external stakeholders at all levels, providing updates on team performance, project status, and incident resolutions. This is a high-visibility role.

• You will advocate for the SRE team within the broader organization, representing their needs and concerns

WHAT YOU’ll BRING:

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience)

• Proven success in leading high-performing SRE or DevOps teams in a large-scale, fast-paced environment

• Extensive experience running high-availability web services at massive scale, with comprehensive knowledge of cloud-native architectures and advanced networking concepts

• Strategic vision to balance immediate operational needs with long-term reliability and scalability objectives

• Outstanding communication and interpersonal skills, wcith the ability to build strong relationships with team members and stakeholders

• Strong technical background with hands-on experience in cloud computing, system architecture, automation, and monitoring

• Excellent problem-solving skills with a focus on root cause analysis and proactive improvements

• Exceptional organizational skills, with the ability to manage multiple priorities and projects simultaneously

• Experience with tools and technologies such as AWS, Kubernetes, Terraform, Prometheus, Grafana, Jenkins, and similar.

(AMAZING IF YOU ALSO HAVE):

• Cloud Architect Certification in one of the public clouds (AWS, GCP, Azure)

• Good Knowledge in security controls for SOC2 and ISO certifications.

SEON Technologies collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

SEON is an equal opportunity employer. We strive to embrace what makes each one of us unique; we each have our own story. Whether looking at our current staff or future team members, we believe that everyone has something to contribute, and our employment practices reflect that. We do not make an employment decision based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please let your recruiter know if you need reasonable adjustments to our recruitment process.