Senior Manager - People Service Delivery

For almost 50 years, Williams has been at the forefront of one of the fastest sports on the planet, being one of the top three most successful teams in history competing in the FIA Formula 1 World Championship. With an almost unrivalled heritage of engineering and racing F1 cars and unforgettable eras that demonstrate it is a force to be reckoned with, the British squad boasts 16 F1 World Championship titles to its name.

Since its foundation in 1977 by the eminent, late Sir Frank Williams and engineering pioneer Sir Patrick Head, the team has won nine Constructors’ Championships, in association with Cosworth, Honda and Renault. Its roll call of drivers is legendary, with its seven Drivers’ Championship trophies being lifted by true icons of the sport: Alan Jones, Keke Rosberg, Nelson Piquet, Nigel Mansell, Alain Prost, Damon Hill and Jacques Villeneuve. The team has made history before and is out to make it again with a long-term mission to evolve and return to the front of the grid.

Role Purpose

The Senior People Service Delivery Manager is a senior operational leader responsible for driving efficient, compliant, and high-quality People services across the organisation. This role oversees People Administration, and the continuous improvement of People processes, together with supporting the wider people strategy through implementing and managing effective services. It also plays a pivotal role in the adoption of automation and AI-enabled solutions, partnering closely with People Systems team to enhance service delivery and employee experience. 

This leader will play a critical part in creating operational excellence by establishing strong governance, robust Standard Operating Procedures (SOPs), clear documentation, and scalable processes that support organisational growth. 

 

Key Responsibilities:

Leadership & Team Management 

• Lead, develop, and coach the People Services team to deliver a high-quality, customer-focused People operational service. 
• Cultivate a culture of accountability, operational excellence, and continuous improvement. 
• Ensure the team maintains high standards of data accuracy, confidentiality, and compliance. 

People Administration 

• Oversee all core employee lifecycle processes, including onboarding, offboarding, job changes, contract management, and data administration. 
• Ensure timely and accurate processing of employee information in the People systems. 
• Maintain governance over employee records and ensure compliance with statutory and internal policy requirements. 
• Developing KPIs, SLAs and RACI’s, together with shaping the service provision. 

Process Efficiency & Simplification 

• Conduct end-to-end reviews of People processes to identify waste, complexity, and opportunities for simplification. 
• Implement best practices in operational workflow design, standardisation, and automation. 
• Establish and monitor service-level agreements (SLAs), key performance indicators (KPIs), and operational dashboards. 

AI Adoption & Service Innovation 

• Lead the integration of AI and automation technologies within People Service Delivery to enhance speed, accuracy, and employee experience. 
• Partner with People Systems, TIG, and external vendors to design and deploy AI-driven tools (e.g., chatbots, automated workflows, agents and document generation). 
• Assess emerging technologies to modernise People operations and drive digital transformation in partnership with the People systems team. 

Partnership with People Systems  

• Act as a strategic business partner to the People Systems team to align operational needs with system capabilities. 
• Collaborate on system enhancements, configuration changes, testing cycles, and data governance initiatives. 
• Ensure People processes are system-enabled rather than manual, wherever possible. 

SOPs, Governance & Documentation 

• Own the creation, maintenance, and governance of all People operational SOPs, process maps, playbooks, and employee-facing documentation. 
• Ensure processes are clearly documented, regularly reviewed, and aligned with internal controls and audit requirements. 
• Lead operational readiness for new policy launches, system changes, and organisational initiatives. 

This job description is not exhaustive, and the job holder will be required to carry out from time-to-time tasks in addition to the above that will be both reasonable and within their capabilities. 

Required 

• 8+ years of HR Operations/People Services experience, with at least 3 years in a management or senior leadership role. 
• Strong expertise in employee lifecycle processes and payroll operations. 
• Experience driving process optimisation, automation, and service delivery improvements. 
• Proven ability to manage cross-functional initiatives and collaborate effectively with the People Systems team. 
• Deep understanding of data privacy, compliance, and HR operational controls. 
• Excellent communication, stakeholder management, and team leadership skills. 

Preferred 

• Experience deploying AI solutions in People operations. 
• Lean, Six Sigma, or similar process improvement certification. 
• Experience in a multi-site organisation. 
• Demonstrated success in scaling People Operations during periods of rapid growth. 

Atlassian Williams F1 Team is an equal opportunity employer that values diversity and inclusion. We are happy to discuss reasonable job adjustments.