Senior Manager, Integration Operations Specialist

Our Journey
ShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel — not just to build a Cashback platform, but to reimagine how brands and consumers connect. As former advertisers, they understood the limitations of traditional marketing, and saw an opportunity to deliver more value on both sides. That idea quickly turned into action, and the first prototype was built over a weekend with the other co-founders. Today, ShopBack serves over 50 million users across 13 markets, partners with 20,000+ merchants, and powers over half a million transactions daily. We're building The World’s Most Rewarding Way to Shop — and looking for bold, driven individuals to join us.

Role Summary
The Senior Integration Specialist owns the technical onboarding , new integration / integration update and operational readiness for top affiliate advertisers and networks. This role ensures that integrations are accurate, scalable, and auditable.

Key Responsibilities:
• 1) Online Affiliate & Other New Integrations
• Lead end-to-end integration projects: discovery/technical requirements checklist, implementation plan, QA & testing, go-live, and post-launch monitoring.
• Upkeep repeatable integration playbooks and standard approaches to onboarding across multiple partners and integration patterns.
• Coordinate milestones and stakeholders (affiliate partners/networks, internal engineering, product, analytics, finance), maintaining clear delivery cadence and documentation.

• 2) Production Support, Troubleshooting, and Escalations
• Triage integration issues, run root-cause analysis, coordinate fixes, and mitigate operational impact for production incidents.
• Monitor integration health and data consistency; proactively identify anomalies (drops in conversion signals, mismatches in values, partner-side failures).
• Partner with product/engineering to stabilize and improve integration reliability.

• 3) Process Excellence and Enablement
• Maintain high-quality technical documentation: integration specs, testing scripts, edge cases, and runbooks.
• Identify and implement automation and process improvements (templates, QA checklists, monitoring dashboards, partner self-serve documentation).
• Mentor junior team members; set standards for integration quality, operational discipline, and partner communications.

Required Qualifications:
• 5+ years in affiliate operations, partner integrations, tracking implementation, marketing ops, or a closely related integration role.
• Fluency in professional English and Chinese (both written and spoken)
• Familiarity with web/mobile measurement concepts (cookies, attribution windows, deduplication, fraud controls), and privacy constraints affecting tracking resilience
• Experience with affiliate platforms/networks and Marketplace merchant Affiliate Program
• Demonstrated hands-on experience implementing and troubleshooting:
• 1) Tracking Set up: S2S/postback tracking and pixel-based tracking. Mobile measurement partner (MMP) integrations and event/postback configurations (e.g., in-app event postbacks / S2S events)
• 2) Integration Logic: data transformation, ETL/ELT patterns, and technical documentation
• Working knowledge of API-based integrations and integration lifecycle practices (requirements, testing, documentation, monitoring).
• Strong analytical and troubleshooting skills; ability to isolate issues across web/app flows, partner systems, and tracking platforms.
• Competence with data tools, including SQL, spreadsheets, and BI dashboards (e.g., investigating conversion drops, reconciliation, anomaly detection).
• High ownership and stakeholder management ability across technical and non-technical teams (engineering, marketing, finance).

ShopBackers' DNA
Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
Hunger - We value hard work, and having relentless drive.
Speed - We move fast and have a bias for action, all to deliver maximum impact.
Impact - We focus on results, always aiming for the best possible outcomes and timelines.
Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers
Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on your performance.
Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.
Work-From-Anywhere benefit to enable you to thrive personally and professionally.

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!

We are committed to protecting your data and ensuring fairness in our recruitment process. We may use automated tools, including AI, to help our team screen applications, match candidates to roles, generate interview notes, and review assessments. These tools assist our recruiters and interviewers and they do not make final hiring decisions. If an assessment is part of your process, we may (with your consent) capture screen activity and/or webcam images during the test to help verify test integrity. We do not use AI to infer your emotions or sensitive traits. We process personal data lawfully, securely, and transparently in line with applicable data-protection laws and our commitment to fair employment. You can ask questions or exercise your rights including to request human review or to challenge an outcome by contacting [email protected].