Senior IT Project Manager

Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.

Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York.

Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com.

The Opportunity

Akido is seeking a Senior IT Project Manager to lead high-impact IT initiatives in a fast-scaling healthcare and technology environment. This role is central to our strategy of building a high-leverage, automation-driven IT organization—using AI tooling, scripting, and workflow orchestration platforms (such as Windmill, n8n, and Power Automate) to help the team do more with less.

You will manage projects across identity and access management, ticketing automation, HIPAA compliance, infrastructure upgrades, and clinical IT readiness. This role partners closely with our Director of IT, clinical operations, compliance, and engineering teams to deliver scalable, secure, and automated systems that support providers and patients.

What you’ll do

• Lead IT automation initiatives using Windmill, n8n, Power Automate, Azure Automation, or equivalent tools to eliminate manual work and enhance operational efficiency.

• Manage projects across Microsoft 365, Azure, Active Directory, and identity lifecycle workflows.

• Implement and optimize ticketing system automations (Zendesk or equivalent), including routing, AI-assisted triage, and reporting.

• Drive projects supporting HIPAA compliance, annual Security Risk Assessments (SRAs), user access reviews (UARs), onboarding and offboarding automation, and security remediations.

• Coordinate cross-functional IT programs with clinical, compliance, engineering, and global IT teams.

• Develop and maintain project plans, KPIs, dashboards, and communication cadences.

• Support procurement, vendor management, and deployment of IT tools and platforms.

Who you are

• 5–8+ years of IT project management experience, with strong experience leading automation-focused IT projects.

• Background in healthcare IT, including HIPAA compliance and clinical support environments.

• Experience with automation platforms (Windmill, n8n, Power Automate, Azure Automation, Zapier, etc.) and familiarity with scripting (PowerShell, Python, JavaScript).

• Strong recent experience with Microsoft 365, Azure, and Active Directory.

• Track record of improving IT operations through workflow automation, KPI/SLA design, and ticketing system optimization.

• Excellent communicator with strong documentation, planning, and cross-functional coordination skills.

• Experience with Asana, Jira and other project mgmt tools.

• PMP, CSM, or ITIL certifications preferred.

• Based in Los Angeles (preferred) or remote within the U.S.

Benefits

• Stock-options package

• Health benefits include medical, dental and vision

• 401K

• Long-term disability

• Unlimited PTO

• Life insurance

• Paid Leave Program

Salary range
$115,000—$135,000 USD

Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.