Senior DevOps Engineer

Have you heard of BlueCat? We’re one of those hidden gems that’s been disrupting the market as a key player in the rapidly growing space of Intelligent Network Operations. Organizations require a new model of network operations that links foundational core services with a deep, predictive understanding of network health and performance to improve change readiness. BlueCat’s Intelligent NetOps is a first-to-market combination of systems of understanding and change. BlueCat enables teams to enhance agility and mitigate risks from high rates of change with a unified management lifecycle, from provisioning to proactive troubleshooting and remediation.

At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the "Great Place to Work" certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada's top workplaces in various categories, including Technology, Today's Youth and Women, and Mental Health and Inclusion.

We are looking for a Senior DevOps Engineer to help operate, scale, and evolve our Bluecat Cloud SaaS platform. This is a hands-on role focused on building, running, and improving production infrastructure on AWS, with a strong emphasis on automation, deployment pipelines, and operational stability.

In addition to supporting existing ECS-based workloads, this role will be responsible for the ongoing operation and maintenance of a Kubernetes (EKS)–based platform as applications are gradually onboarded. You will work closely with application, platform, and security teams to support ongoing development of our cloud platform

Key Responsibilities
Platform Operations, DevOps & Kubernetes

· Own the day-to-day operation, reliability, and performance of production services running on AWS.
· Operate and support containerized workloads across ECS and Kubernetes (EKS) environments.
· Maintain and evolve an EKS-based platform, including cluster upgrades, add-ons, and operational tooling.
· Manage Kubernetes workloads using Helm and standard deployment and release practices.
· Build, maintain, and improve CI/CD pipelines to support safe, repeatable, and efficient deployments.
· Automate infrastructure and operational workflows using Infrastructure as Code (Terraform preferred).
· Participate in an on-call rotation, respond to customer-impacting production incidents, and lead troubleshooting efforts.
· Drive incidents through resolution, perform root cause analysis (RCA), and implement preventative improvements.
· Troubleshoot Kubernetes networking, ingress, service discovery, and workload-level issues.
· Improve system resiliency and reduce operational toil through automation, standardization, and better deployment practices as more services move to Kubernetes.
· Observability & Operational Readiness

· Implement and maintain monitoring, alerting, and logging solutions (CloudWatch, Prometheus, Grafana, InfluxDB, etc.).
· Improve alert quality and operational visibility to support effective on-call response.
· Partner with application teams to ensure services are production-ready and operationally supportable.
· Collaboration & Engineering Excellence

· Work closely with engineers across Toronto and Serbia teams to support production systems
· Contribute to run books, operational documentation, and incident response processes.
· Provide technical guidance and informal mentorship to junior DevOps and SRE engineers.

Required Skills & Qualifications

· 5–8+ years of experience in DevOps, cloud infrastructure, or production operations roles.
· Strong hands-on experience operating AWS production environments (ECS, EC2, VPC, IAM, ALB/NLB, Route 53, CloudWatch).

· Experience supporting Kubernetes workloads in production, preferably on EKS.
· Proficiency with Infrastructure as Code tools (Terraform preferred).
· Experience building and operating CI/CD pipelines.
· Good understanding of Linux systems, networking fundamentals (TCP/IP, DNS, HTTP/S), and distributed systems.
· Proven experience participating in an on-call rotation and handling customer-impacting incidents.
· Strong troubleshooting skills and a practical, automation-first mindset.

Preferred Qualifications

· Experience operating stateful services such as Postgres, OpenSearch/Elasticsearch, Redis, or InfluxDB.
· Familiarity with Helm, Kubernetes add-ons, ingress controllers, and cluster upgrades.
· Experience with AWS cost optimization and capacity planning.
· Exposure to security best practices (IAM least privilege, network segmentation, WAF).
· Experience supporting SaaS platforms

This position offers a salary range of 125,000 - 155,000 CAD per year plus participation in a discretionary bonus plan. Final compensation will be based on skills, experience, and qualifications.
The role is for an existing vacancy.

If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.

In addition, we offer a range of appealing perks, including:

A Professional Development Budget
Dedicated Wellness Days and Wellness Week
A Lifestyle Spending Account
An Employee Recognition Program

Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!

BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.