Senior Demand Manager – Digital Transformation Services (DTS) (REF5025F)

As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries. DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

About the Team

Digital Transformation Services (DTS) is a key department within T Digital, dedicated to driving the end-to-end digitalization and continuous optimization of T Business sales, service and delivery processes.

The team focuses on designing and implementing efficient, scalable, and customer-centric solutions across sales, service and delivery by leveraging modern technologies, automation, and data-driven approaches. By aligning business requirements with innovative IT capabilities, DTS ensures sustainable improvements across the end-to-end customer journey and value chain.

Acting as a central enabler of digital transformation across sales, service and delivery domains, DTS significantly contributes to increased operational efficiency, enhanced transparency, and an improved customer experience.

About the OneITSM Program

The OneITSM Program is a strategic transformation initiative aiming at the end-to-end digitalization of the customer interface for Large Accounts and Multinational Corporations (MNC).

The program focuses on establishing a seamless, standardized, and scalable IT Service Management (ITSM) landscape by integrating self-service portals, API-based interfaces, and automated workflows across the entire service lifecycle. It enables customers to interact digitally and efficiently with Deutsche Telekom’s service organization, from request initiation to service delivery and fulfillment in our production environments.

By connecting customer-facing channels with internal production lines, the OneITSM Program ensures transparency, faster time-to-delivery, and improved service quality. It plays a key role in enhancing customer experience, increasing operational efficiency, and driving industrialization and automation across service processes.

Your tasks

As Senior Demand Manager, you will be responsible for managing and steering business demand in close collaboration with business stakeholders and internal IT units.

You will capture, structure, and continuously refine business requirements, ensuring alignment between business needs and IT capabilities. Acting as a central interface, you translate demand into clearly defined, prioritized, and implementable requirements.

With a strong focus on the business perspective, you drive demand prioritization and contribute to shaping a transparent and aligned development roadmap. You ensure that business priorities are consistently reflected and that demand is transformed into iterative, value-driven delivery increments.

In close collaboration with cross-functional teams across business and IT, you enable efficient demand intake, governance, and implementation, ensuring feasibility, transparency, and alignment with strategic objectives.

Your responsibilities include:

• End-to-end ownership of the demand management process, from intake and qualification to prioritization and handover into delivery
• Establishment and continuous improvement of structured demand intake and governance processes
• Close collaboration with business stakeholders to identify, challenge, and refine requirements based on business value and strategic relevance
• Alignment of business demand with IT strategy, architecture constraints, and delivery capacities
• Prioritization and management of demand backlog, ensuring transparency and clear decision-making criteria
• Facilitation of alignment between business and IT regarding scope, feasibility, and implementation approach
• Contribution to roadmap definition, ensuring a consistent linkage between strategic objectives and delivery planning
• Monitoring of demand implementation progress and ensuring alignment with defined business outcomes
• Stakeholder management across business units, IT, and external partners in an international environment

Your profile

• Several years (>6) of professional experience in Demand Management, Business Analysis, IT Project Management, or a comparable role in a complex IT environment
• Proven experience in managing and prioritizing business demand in close collaboration with business and IT stakeholders
• Strong understanding of end-to-end business processes, ideally in sales, service and delivery within a telco or comparable industry
• Experience in translating business requirements into structured, implementable concepts and user stories
• Familiarity with demand governance frameworks, backlog management, and roadmap planning (e.g. Agile, SAFe, or hybrid setups)
• Solid understanding of IT architectures, system landscapes, and dependencies in large-scale environments
• Strong analytical skills combined with a structured and solution-oriented way of working
• Experience with tools such as Jira, Confluence, and MS Office

Language skills

• English fluent (compulsory) – daily working language
• German language skills is an advantage

Methodological and personal skills

• Strong ownership mentality with a focus on business value and outcomes
• Excellent stakeholder management and communication skills across business and IT
• Ability to challenge requirements constructively and drive prioritization decisions
• Confident navigation in complex organizational structures and governance models
• High resilience and ability to manage multiple parallel demands and priorities
• Team player with a proactive, structured, and reliable way of working

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.