Senior Customer Success Manager, UKI

Support and grow key customer relationships in UKI while guiding teams to use data to improve performance and results.

Are you an experienced Customer Success professional ready to manage a high-value portfolio and make a measurable difference?

Supermetrics is looking for a Senior Customer Success Manager to join our UK and Ireland team. In this role, you will oversee a diverse portfolio of 40 to 60 customers, improving retention, deepening adoption, and identifying expansion opportunities across the region.

You will be part of a global Customer Success organization spanning North America, EMEA, and JAPAC, working cross-functionally with Sales, Product, Support, Professional Services, and Solutions Engineering to ensure customers achieve meaningful outcomes.

In this role, you will…

• Manage a portfolio of clients, ranging from 40 to 60 customers.

• Oversee the entire customer lifecycle, including onboarding, adoption, renewals, growth, and advocacy.

• Understand clients' business goals, challenges, and objectives to provide tailored solutions and recommendations.

• Anticipate and mitigate churn risks by identifying at risk accounts and implementing proactive retention strategies.

• Serve as a customer advocate internally, representing clients' interests and feedback to inform product enhancements and roadmap decisions.

Your day to day work and responsibilities include…

• Collaborate closely with both local and global Supermetrics teams, including Sales, Product, Support, Professional Services, and Solutions Engineering, to deliver tailored solutions and consultations to meet customer needs.

• Continuously enhance your knowledge of the Supermetrics product suite and industry trends to provide valuable insights during customer interactions.

• Encourage a collaborative atmosphere by offering assistance to colleagues and working towards shared objectives.

• Running structured Quarterly Business Reviews and leading value-driven customer conversations.

• Maintaining consistent portfolio discipline across 40 to 60 accounts, balancing proactive outreach with reactive support.

• Driving adoption and engagement to boost retention and support expansion opportunities.

• Supporting renewal cycles through clear articulation of product value and business impact.

This position is for you if you have…

• Minimum of 3 years of relevant experience in customer success or similar customer-centric roles.

• Experience in SaaS, agency, or Martech industries.

• The ability to effectively engage and communicate with everyone, from analysts to senior leaders.

• Proficiency in commercial dealings and negotiation, along with solid organizational abilities and the skill to keep track of numerous tasks effectively.

• A capable method for overcoming difficulties, emphasizing the identification of resources and timely issue resolution.

• Proficient communication across teams and with customers to support positive client interactions.

• Humble attitude and openness to learning and growth, aligning with our focus on individual and team development.

• Demonstrated proficiency in developing and growing client relationships with a focus on expansion, upselling, and renewals.

• Proficiency in English, as it is the primary language used for internal communication and customer interactions.

Benefits we offer…

• Attractive pay and benefits, including equity participation

• Healthcare benefit

• Generous paid time off and parental leave

• Flexible remote policy

• External training and development support

• Sports and wellbeing allowance

• High quality work equipment

Why join Supermetrics EMEA?

• Clear pathway to leadership with the opportunity to step into a Team Lead role within 12 months for high performers

• Work in a growth-stage SaaS environment where you can help build and shape how Customer Success is delivered in UKI

• Gain early exposure to AI driven Customer Success processes and stand out in an evolving market

• Work in an environment with fast decision-making where high-quality ideas move quickly into action with fewer blockers

• Gain high-profile exposure and contribute meaningfully to retention, growth, and customer experience across the region

If this sounds like the kind of challenge you are ready for, apply and let’s talk.

Hear why our team likes it here at supermetrics.com/careers/life-at-supermetrics.

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