Senior Business Systems Analyst (Partner Channel & Operations)

At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.

WHOOP is hiring a Senior Business Systems Analyst to support the growth and operational scaling of our wholesale and B2B channels. As WHOOP expands into new markets and customer segments, this role will play a critical part in optimizing how orders, inventory, and fulfillment data flows between WHOOP and its wholesale partners. You’ll be a key contributor in evolving the technology and processes that support wholesale operations, balancing strong technical acumen with a deep understanding of operational workflows, partner enablement, and financial accuracy in a fast-paced, high-growth environment.

*This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.*

RESPONSIBILITIES::
• Configure, test, and deploy scalable solutions that support end-to-end processes related to orders, inventory, fulfillment, and revenue recognition.
• Implement and maintain EDI connections and API-based integrations between xWHOOP’s internal systems and external wholesale partners.
• Partner with Engineering to support existing custom integration frameworks (e.g., Boomi, Celigo, or similar) and leverage third-party EDI Network Providers (e.g. SPS Commerce, True Commerce, or similar) for new partner setups
• Contribute to the evolution of WHOOP’s integration strategy, promoting best practices in API design, data mapping, and system interoperability.
• Partner with stakeholders across Business Development, Growth, Operations, Supply Chain, Manufacturing, Quality, Logistics, Finance, and Membership Services to gather requirements and translate them into technical solutions.
• Drive projects related to inventory movements (e.g., 3PL transfers, returns, stock adjustments), product lifecycle, and order fulfillment across sales channels.
• Proactively identify and implement process improvements across B2B workflows, with a strong focus on automation, data accuracy, and cross-system alignment.
• Develop technical documentation, process guides, and training for end users.
• Coach and up-level BSAs on your team and neighboring teams through direct and indirect mentorship.

QUALIFICATIONS::
• BS in Information Systems, Computer Science, Business, Supply Chain, or equivalent experience.
• 4+ years of professional experience in business/operations systems, system administration, automation,or software development with both functional and technical responsibilities.
• Deep familiarity with inventory, order management, and procurement systems in wholesale or multi-channel operations.
• Experience with EDI platforms and integration tools such as Boomi (iPaaS), SPS Commerce (EDI network provider), or comparable solutions.
• Familiarity with ERP systems (e.g. NetSuite, SAP, Oracle) and how they support order and fulfillment workflows.
• Ability to translate business processes into scalable system designs and technical requirements.
• Effective communication skills, with proven success collaborating across technical and non-technical teams.
• Strong experience and commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.
• Bonus: Hands-on experience implementing and supporting EDI workflows and transactions (e.g., 850, 856, 810, 940)

Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.

WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.

At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.

The U.S. base salary range for this full-time position is $145,000 - $175,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.

In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.

These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.