Senior Business Operations Manager, EMEA Enterprise

Sprout Social is looking to hire a Senior Business Operations Manager, EMEA Enterprise in Dublin, Ireland for the Revenue Operations team.

Why join Sprout’s Sales & Success team?

Joining the Sales & Success team at Sprout Social is an opportunity to accelerate your career. We’re a dynamic team working to support and scale the leading social media management platform for businesses. You’ll work alongside some of the sharpest minds in the industry while engaging with major brands like Logitech, PwC, Publicis Groupe, Bank of Ireland. You’ll have the opportunity to design your own career path and shape the future of our business—we’re committed to helping you get where you want to go!

What you’ll do

• Collaborate closely with the Head of Enterprise, EMEA and sales leadership to define and drive strategic initiatives for the EMEA organization.

• Lead the execution of sales operational strategies, managing cross-functional initiatives that improve sales performance, pipeline velocity and forecasting accuracy.

• Develop and maintain dashboards and reporting infrastructure, providing data-driven insights to optimize sales performance and leadership decision-making.

• Own communication function to the EMEA Enterprise organization (ICs and Leadership)—this includes distilling and succinctly explaining important updates and process changes, delivering strategic direction and ghostwriting communication/presentations on behalf of EMEA leadership.

• Partner with cross-functional teams (Sales, Marketing Product, Customer Success, Finance) to support sales growth and streamline operations and alignment across groups.

• Act as a trusted advisor to the Head of Enterprise, EMEA and help prepare executive presentations and reports that communicate progress, goals, and performance metrics.

• Lead strategic projects from ideation to execution, ensuring timely delivery and alignment with the company’s strategic vision.

• Ensure resource allocation is aligned with business priorities and growth targets.

• Provide mentorship and leadership to junior team members, fostering a culture of accountability, innovation, and continuous improvement.

What you’ll bring
We’re seeking a candidate who combines strategic thinking with hands-on operational excellence in a high-growth environment. The ideal candidate has a proven track record of driving change and improvement through collaboration and influence. You will have deep experience in sales operations, process optimization, and cross-functional leadership.

The minimum qualifications for this role include:

• 6 - 8+ years of experience in sales operations or business operations in high-growth or Enterprise environments.

• Proven expertise in managing sales processes, forecasting, pipeline management, and driving revenue growth through operational improvements.

• Strong experience collaborating across Sales, Marketing, Customer Success, and Finance teams to ensure alignment and drive execution.

• Ability to manage complex projects and initiatives with a track record of successfully leading cross-functional teams toward measurable outcomes.

• Ability to work from our Dublin office location 1-2 days x week

Preferred qualifications for this role include:

• Experience in SaaS or Enterprise Sales environments

• Expertise in Salesforce, Gong, Tableau/other BI reporting tools to drive sales insights

• Prior experience working on large-scale operational projects and program management

• Exceptional written and verbal communication skills, with the ability to prepare executive presentations and reports that convey strategic insights.

• Strong leadership and team development skills, with a passion for mentoring and developing high-performing teams.

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Complete Sprout Social’s onboarding and develop a strong understanding of our products, processes, and strategic objectives.

• Build effective working relationships with key stakeholders across Revenue Operations, Sales, Marketing, and Customer Success.

• Evaluate existing sales operations to identify opportunities for immediate and ongoing improvement.

Within 3 months, you’ll start hitting your stride by:

• Lead projects and provide actionable insights to enhance sales performance.

• Optimize sales processes and build a robust reporting infrastructure to track and measure success.

• Ensure operational initiatives are aligned with broader business objectives through close collaboration with leadership.

• Effectively communicate updates and key campaign initiatives to the team.

Within 6 months, you’ll be making a clear impact through:

• Drive measurable improvements in sales productivity and operational efficiency.

• Implement scalable systems and processes that enable sustained revenue growth.

• Act as a trusted advisor to EMEA and senior leadership, fostering cross-functional collaboration.

• Lead all strategic communications for EMEA Enterprise, including organization-wide emails, leadership presentations, All Hands meetings, and change management messaging, ensuring clarity, consistency, and action-oriented impact.

Within 12 months, you’ll make this role your own by:

• Lead the execution of large-scale, high-impact projects and initiatives that accelerate business growth.

• Serve as a strategic thought partner, shaping key decisions across Sales, Marketing, and Revenue Operations.

• Drive the evolution of Sprout’s operations model, continuously enhancing efficiency and effectiveness.

• Bring your creativity and unique perspective to identify innovative opportunities that elevate the EMEA team in ways we haven’t yet imagined.

Of course, what is outlined above is the ideal timeline, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families

• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program

• High-quality and well-maintained equipment—your computer will never prevent you from doing your best

• Wellness initiatives to ensure both health and mental well-being of our team

• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders

• Growing corporate social responsibility program that is driven by the involvement and passion of our team members

• Beautiful, convenient and state-of-the-art offices in Dublin’s city centre, for those who prefer an office setting

Whenever possible, we want to provide team members the flexibility to work in the location that makes the most sense for them. If you prefer an office setting, this role may be based in our Dublin location. If you prefer to work remotely from another location within Ireland, we will accommodate you as best as possible.

If you are based in another location within EMEA, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration.

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