Senior Business Analyst - Payments

Our Journey
ShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel — not just to build a Cashback platform, but to reimagine how brands and consumers connect. As former advertisers, they understood the limitations of traditional marketing, and saw an opportunity to deliver more value on both sides. That idea quickly turned into action, and the first prototype was built over a weekend with the other co-founders. Today, ShopBack serves over 50 million users across 13 markets, partners with 20,000+ merchants, and powers over half a million transactions daily. We're building The World’s Most Rewarding Way to Shop — and looking for bold, driven individuals to join us.

The Role
We are looking for a Business Planning & Strategy Analyst to join our Regional Payments team. In this role, you will work closely with the Strategy & Planning team to provide strategic insights to the business across our Payments Products / Services. The ideal candidate is one who has both the technical savviness to wrangle with data and design comprehensive solutions, as well as the business acumen to partner with different stakeholders and generate actionable insights.

Your Adventure Ahead:
• Serve as a key analytical partner to business stakeholders, managing and prioritising data needs across teams to enable informed, data-driven decision-making.
• Collaborate closely with local leads to understand business priorities and help develop commercial and marketing strategies based on your insights and recommendations.
• Define key performance metrics and build reporting tools to track, visualise, and communicate performance to stakeholders.
• Develop and own key processes across various topics including sales productivity, campaign management, competitive intelligence, and more.
• Support the development of business plans and forecasts for Financial Services business unit.
• Strengthen data reporting standards for Financial Services by partnering with internal data teams and leveraging on in-house data tools.
• Drive efficiency and scalability across workflows by implementing automation and AI-driven solutions.

Essentials to Succeed:
• Bachelor's degree in Business Analytics, Math, Engineering, Finance, Economics, or a related field.
• 2 to 4+ years of experience in analytics, business planning, or business strategy.
• Strong Expertise in SQL, spreadsheets and data visualization tools is a must.
• Strong analytical and problem-solving skills, with extensive experience in data analysis and modeling.
• Strong project management skills, with the ability to manage multiple projects and priorities, as well as communicate complex ideas to a variety of stakeholders
• Comfortable with ambiguity and able to navigate complex, rapidly changing environments
• Familiarity with market research, competitive analysis, and financial modeling is a plus.
• Understanding of the payments ecosystem is a plus
• AI Adoption: Demonstrated use of AI tools (e.g. ChatGPT, Cursor) to develop new or improve workflows, enhance productivity, and drive efficiency at scale

ShopBackers' DNA
Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
Hunger - We value hard work, and having relentless drive.
Speed - We move fast and have a bias for action, all to deliver maximum impact.
Impact - We focus on results, always aiming for the best possible outcomes and timelines.
Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers
Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on your performance.
Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!

We are committed to protecting your data and ensuring fairness in our recruitment process. We may use automated tools, including AI, to help our team screen applications, match candidates to roles, generate interview notes, and review assessments. These tools assist our recruiters and interviewers and they do not make final hiring decisions. If an assessment is part of your process, we may (with your consent) capture screen activity and/or webcam images during the test to help verify test integrity. We do not use AI to infer your emotions or sensitive traits. We process personal data lawfully, securely, and transparently in line with applicable data-protection laws and our commitment to fair employment. You can ask questions or exercise your rights including to request human review or to challenge an outcome by contacting [email protected].