Senior Automation Engineer, CX

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

Senior Automation Engineer develops tests and maintains the NiCE CXone software platform. Key responsibilities include all tiers of the NiCE CXone technology, including (but not limited to) Test design and test Strategy for NiCE CXone products and features test automation, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes

How will you make an impact?

Serves as the senior QA professional in the R&D group

Committed to the quality of the released content

Reviewing new designs, challenging them to detect potential quality concerns, and proposing ways to address them

Take an active role in-process inspection and improvement

Actively track the team’s tasks, analyze the testing needs and define QA activities and ownership

Plan, define and execute tests as part of the team’s QA related activities

Continuously analyze and challenge existing testing coverage (manual and automatic tests)

Monitor the test and production environments

Write and maintain E2E automated tests

Have you got what it takes?

Degree in computers science or equivalent from reputed institute

5-7 years of experience in QA/Automation position

Playwright tool is mandatory

MCP Playwright is mandatory

Using Agentic AI for QA automations.

The wide perspective of complex product solutions (business, technical, architecture)

Experience in test design and execution for complex systems (manual and automatic)

Deep understanding of QA methodologies

Comprehensive experience working in an Agile development process

Hands-on experience in Java/JS or other OO language

Experience with writing SQL queries

You will have an advantage if you also have:

Excellent analytical and problem-solving skills.

Strong Team Player

Good communication skills (oral + written)

Good time management skills

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10305
Reporting into: Tech Manager
Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.