Senior Automation & AI Specialist (GTM)

Make is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other locations.

The Opportunity:

We are seeking an enthusiastic and highly autonomous Senior Automation & AI Specialist with a primary focus on contributing to our Go-to-Market (GTM) functions needs. This is a hands-on role that will have a direct impact on efficiency and scalability of our Revenue, Marketing and Ecosystem departments.

You will be responsible for orchestrating end-to-end technical solutions, connecting, transforming, and managing data flows across our entire GTM systems stack through AI automation. Your primary tool will be Make, and you will be expected to leverage its full potential, in combination with other AI tools, to build innovative and scalable solutions that drive company efficiency.

We are looking for a driven individual who embodies extreme ownership—someone capable to proactively and autonomously engage with stakeholders, unblock challenges, and get things done.

Key Responsibilities:
Design and Build: Design, develop, and implement robust and scalable AI automation workflows using Make as the primary integration platform to connect our core GTM systems (e.g., Salesforce, Salesloft etc.).
Orchestrate and Integrate: Take full ownership of technical solutions, managing data flows, transformations, and database manipulation to ensure seamless integration between tools.
Innovate with AI: Proactively explore, evaluate, and implement AI applications (both within and outside of Make) to boost our solutions, enhance GTM processes, and drive operational efficiency.
Collaborate and Engage: Engage and align with stakeholders across our GTM (Revenue, Marketing, and Ecosystem) and Analytics departments to identify opportunities for automation and process improvement. Drive engagements to fully understand process requirements and gaps, implement, test and document the solution.
Experiment and Secure: Champion experimentation and embrace change by testing new technologies, while balancing innovation with a mindful approach to security, data integrity, and scalability. Your work must demonstrate craftsmanship and attention to detail.
Govern and Document: Contribute to the development and maintenance of documentation for automation workflows and support the implementation of best practices and governance frameworks.
Be Proactive: Proactively identify and propose the implementation of solutions that align with business needs and with the team mission to enable scalable, reliable and compliant operations.

What we're looking for:
Deep Automation Expertise: Proven, 3+ years' of hands-on experience with Make (preferred) , n8n, Zapier, Power Automated or other automation platforms.
CRM User-level Knowledge: Proven experience with Salesforce (preferred) or other CRMs (HubSpot..) as a user is essential. You must understand core concepts around data models and how GTM teams operate within a CRM to manage leads, opportunities, accounts and report on those. Business knowledge of lead to cash, sales processes, customer success or general GTM-functions processes is a plus.
Practical AI Application: Demonstrable experience in applying AI principles and tools within automation workflows to solve practical business problems.
Strong Technical Acumen: Solid understanding of data manipulation, database concepts, and API-based integrations. You must be able to design and orchestrate complex technical solutions via no-code solutions and systems configurations
A "Get it done" Mindset: A proactive, self-motivated approach with a bias for action. You are not scared by experimentation and thrive in a fast-paced environment where not all answers are given and requirements might change .
Stakeholder Management: Proven communication skills and the confidence to engage with technical and non-technical stakeholders, challenge assumptions, and communicate with radical candor.
Scalable Thinking: An understanding of good practices for building scalable and maintainable AI automation workflows.
Curiosity: Eagerness to learn and quickly acquire new technical skills in a rapidly evolving tech landscape.

Desirable

Salesforce Administrator or Developer experience is a significant plus.
Experience working in a high-growth SaaS environment.
Experience with other GTM tools (e.g. Zoominfo, Lusha, Salesloft, Clay, Zinfi..).
Familiarity with project management (agile) methodologies.

What we offer
A collaborative and supportive work environment.
The chance to make a real impact to Revenue and GTM functions, Make growth and our customers' experience
RSUs grant in a rapidly growing company raising its value every day
Annual bonus
Multinational team with 42 nationalities creating the future of automation
Learning & Development plan (online language, professional courses, conference tickets and other trainings) & 2 Company Learning Days per year
3 Company Impact Days per year
Notebook/Macbook
25 days of vacation
10 care days to care for your loved ones
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Extra parental vacation (3-6 months)
RSUs grant for a newborn child
️ Life insurance
️ Gympass
Meal and transportation tickets, medical insurance
Team buildings, parties, and company events multiple times a year
Flexible working hours + home office

#LI-KN1

What we stand for:

We roll together - We embrace different ideas to grow together and create powerful solutions.

Customer impact first - We empower our customers to succeed, aiming for sustainable impact.

Game on! - We're explorers at heart: play is our fuel and creativity has no limits.

For more, feel free to check out our Life at Make Instagram, Meet-up page, or YouTube to get a sense of the vibe.

At Make, we know that exceptional work comes from people who bring different perspectives and experiences. We build a place where everyone feels welcome, heard, and empowered to create, contribute, grow and make an impact. We encourage people of all backgrounds, identities, abilities, and experiences to apply. Our hiring decisions are based on your qualifications, skills, merit, and the needs of our business. We have zero tolerance for discrimination or harassment of any kind.

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