SDR Operations Manager

Title SDR Operations Manager
Desired Location London / Amsterdam

Hybrid / Remote

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow.

Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Your mission
As a Marketing Automations Specialist, reporting into the Director of Marketing operations, you will be the backbone of our marketing operations, ensuring that our HubSpot CRM platform is operating at peak performance. Your mission is to optimize our marketing workflows, lead management processes, and campaign effectiveness through expert administration and innovative use of systems. By doing so, you will empower our marketing and sales teams to achieve their goals with precision and efficiency.

You’ll join an already high-performing, ambitious team and help shape the next chapter of our SDR practice as we expand globally. If you thrive in fast-paced environments, love building pipeline, and want to grow alongside exceptional talent, we’d love to hear from you.

Responsibilities

• Administer and maintain key SDR operational tools; including Salesforce, Gong, Clay, and Nooks to ensure data integrity, seamless integrations, and optimal performance
• Create, update, and optimize SDR workflows, lead scoring models, sequencing logic, and automation processes to enhance prospecting efficiency and conversion
• Develop and manage lead enrichment, routing, and segmentation processes, ensuring SDRs receive high‑quality, actionable prospect data aligned with campaign and pipeline goals
• Collaborate closely with Marketing, ABM, Events, and Content teams to streamline lead handoff, improve funnel hygiene, and ensure consistent end‑to‑end prospect experience
• Identify and implement SDR process improvements across systems, outreach workflows, and reporting to drive higher productivity and operational scalability
• Monitor and report on SDR performance metrics, tool utilization, pipeline contribution, and workflow effectiveness to support data‑driven decision‑making
• Partner with SDR leadership to ensure lead data, insights, call intelligence, and activity metrics from Gong, Clay, Nooks, and Salesforce are accurately captured, analysed, and leveraged
• Provide training, onboarding, and ongoing enablement to SDRs and Marketing team members on best practices across Salesforce, Gong, Nooks, Clay, and related operational processes
• Serve as the primary point of contact for SDR‑related tooling issues, system improvements, troubleshooting, and cross‑team operational alignment

Requirements:
• Basic familiarity with core SDR tools such as Salesforce, Gong, Clay, or Nooks, with a strong willingness to develop deeper expertise
• Understanding of SDR workflows, sequencing, and lead management fundamentals, with interest in learning how to optimise these processes
• Some exposure to data enrichment, segmentation, or prospecting tools, or eagerness to learn how they support SDR efficiency
• Ability to work collaboratively with SDRs, Marketing, and cross‑functional teams to support smooth lead flow and handoffs
• Curious, analytical mindset with the ability to learn how to interpret performance metrics and identify areas for improvement
• Clear and confident communication skills, with the desire to grow into providing support, training, or documentation as needed
• Proactive approach to problem‑solving and enthusiasm for learning new systems, workflows, and best practices in SDR Operations

Benefits:
• Private Medical Insurance
• Employee Assistance Programme (EAP)
• Matched Pensions Plan up to 5%
• Income protection
• 25 days annual leave
• Enhanced parental leave

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you