Scaled Customer Success Specialist

MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 13,000+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell.

We recently completed a $150 million Series D funding round, bringing our total funding to $254 million and valuing the company at $2.5 billion.

What you’ll do:

• Manage a large portfolio of customers (2,000+ accounts) using a scaled, system-led approach to drive product adoption, retention, and expansion.

• Leverage customer data, usage insights, and health signals to identify risks, uncover growth opportunities, and prioritize proactive engagement.

• Design and execute scalable success programs (automated lifecycle campaigns, onboarding journeys, webinars, and office hours) that guide thousands of customers through key stages of their journey.

• Analyze customer behavior, engagement metrics, and product usage to continuously improve customer journeys and success programs.

• Identify early indicators of risk and deploy data-driven interventions to remove adoption blockers.

• Experiment with automation, AI tools, and scalable workflows to improve how we engage and support customers at scale.

• Collaborate with Account Management, RevOps, Product, Marketing, and Support to improve onboarding, product adoption, and lifecycle engagement.

• Deliver targeted 1:1 engagement at critical lifecycle moments (onboarding milestones, risk mitigation, expansion opportunities).

About you:

• 2+ years of experience in Customer Success, Account Management, Business Development, or another customer-facing role.

• Experience working with data or analytics to inform decisions and prioritize customer engagement.

• Experience in an industrial environment (e.g., shop floor experience, working with frontline teams, manufacturing, engineering background).

• Comfortable working with customer success platforms, CRM tools, or automation systems (Gainsight, Salesforce, Outreach, Gong, etc.).

• Curious about automation, AI, and scalable ways to engage large customer bases.

• Strong analytical and problem-solving skills, with the ability to translate insights into action.

• Highly organized and process-oriented, with the ability to manage multiple programs and initiatives simultaneously.

• Strong written and verbal communication skills; able to deliver clear guidance across digital channels and live interactions.

• Passionate about improving how customers succeed with technology and excited to work in a fast-paced, data-driven environment.

What’s in it for you:

• Competitive salary and meaningful equity opportunities.

• Healthcare, dental, and vision coverage.

• 401(k) / RRSP enrollment program.

• Take what you need PTO.

• A Work Culture where:

• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.

• We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.