SCADA/SAC/BPI Operator II

Job Title

SCADA/SAC/BPI Operator II

Job Description

Qualifications & Abilities

• Bachelor’s Degree in Telecommunication, Instrumentation, IT, or related field.
• Experience in industrial systems, automation, or BHS operations is preferred.

• Strong understanding of SCADA systems and control room operations.
• Good knowledge of conveyor systems and material handling processes.
• Ability to analyze system faults and make quick operational decisions.
• Strong communication skills (English – reading, writing, speaking).
• High level of attention to detail, especially in reporting and logging.
• Ability to work under pressure in a fast-paced environment.
• Proficiency in computer systems and reporting tools.
• Ability to read and interpret system layouts and technical drawings.
• Understanding of system restart implications and operational risks.
• Knowledge of system balancing, routing logic, and fallback procedures.
• Capability to manage multiple system interfaces simultaneously.

Key Responsibilities

• Continuously monitor BHS operations through SCADA systems, ensuring smooth and efficient baggage flow.
• Identify system abnormalities, alarms, and performance issues in real time and take immediate action.
• Control and adjust system configurations, routing, and conveyor logic to maintain operational continuity.
• Monitor system balancing, line utilization, and flow distribution to avoid congestion and delays.
• Respond immediately to all SCADA alarms and system alerts.
• Accurately record all alarms, faults, and operational events in the SCADA logbook without exception.
• Ensure completeness and accuracy of log entries to support daily operational reporting.
• Escalate critical alarms and unresolved issues promptly to Shift Leaders and relevant teams.
• Dispatch maintenance personnel through radio communication with clear and precise instructions.
• Maintain continuous communication with Flow Controllers, technicians, Duty Managers, and airport stakeholders.
• Use public communication channels (e.g., TETRA) to ensure operational visibility and transparency.
• Coordinate with Customer staff when required.
• Make real-time operational decisions to maintain system availability and minimize disruption.
• Initiate and coordinate fallback procedures when required (e.g., alternative routing, fallback tags, system isolation).
• Ensure no unauthorized system changes or manual interventions are performed without proper coordination.
• Manage priority handling for critical flights, rush bags, and operational constraints.
• Prepare accurate daily operational reports reflecting all system activities, incidents, and alarms.
• Ensure all reports shared with the shift leader are complete, consistent, and factually correct.
• Track and follow up on service calls, faults, and technical issues.
• Execute and verify daily system start-up procedures using approved checklists.
• Ensure system readiness before operational hours.
• Coordinate and implement configuration changes for maintenance activities or system bypass.
• Validate system performance after restart or configuration changes.
• Support maintenance teams by providing accurate system data, alarm history, and fault analysis.
• Assist in troubleshooting by identifying fault patterns and recurring issues.
• Monitor maintenance activities and ensure safe system interaction.
• Ensure all SCADA operations comply with safety standards and operational procedures.
• Follow Lock Out Tag Out (LOTO) requirements during maintenance coordination.
• Identify and report any unsafe system conditions or operational risks.
• Maintain high level of concentration and situational awareness at all times.
• Ensure punctuality, discipline, and adherence to shift responsibilities.
• Act professionally in all communications with internal and external stakeholders.
• Support continuous improvement initiatives and suggest system or process enhancements.
• Available for extra shifts whenever required.