Salesforce Administrator

EBG powers a proprietary suite of e-commerce platforms and technology solutions to deliver exclusive deals and special offers from the world's top brands and experiences. Specializing in live entertainment, travel, retail products and services, EBG operates a network of employee and membership-based marketplaces with a reach exceeding 100 million users. EBG owns the nation’s most comprehensive employee savings program, serving over 40,000 corporate clients through its B2B2C platforms TicketsatWork, Plum Benefits, Working Advantage, and Beneplace and offers additional value through its loyalty program, FunLife Rewards. Undercover Tourist®, a prominent online travel site, is owned by EBG. Visit www.ebgsolutions.com to learn more about EBG and its commitment to connecting people to exceptional experiences.

EBG is a b2b2c company headquartered in Miami (Aventura), with offices in New York, Orlando, and Austin. We offer a hybrid work environment with a balance of collaboration and flexibility.

As a Salesforce Administrator you will support the company’s B2B divisions, collaborating with key business partners in Sales, Account Management and Marketing. You will support day-to-day business functions, reporting, systems integrations, and various projects. To be successful in this role, you must be proficient in Salesforce, business intelligence software, Excel, and other key applications.

Must be commutable to EBG's Orlando, FL office for this hybrid role. 

Responsibilities

• Build and maintain KPI dashboards and reports for pipeline, activity, revenue, goals vs. actuals, and client engagement.
• Provide daily user support: troubleshoot issues, answer questions, assist with standard requests, and promote adoption.
• Design and optimize declarative automations (workflows, validation rules, assignment rules) for lead routing, account updates, and business processes.
• Manage user access and security such as profiles, permission sets, roles, sharing rules, and field-level security.
• Ensure data integrity: deduplication, imports/exports (Data Loader), mass updates, account hierarchy maintenance, and cleanups.
• Configure and support integrations with Outreach, ZoomInfo, Marketo, RingLead, email sync, and other tools.
• Administer Sales Cloud and Marketing Cloud features; implement process enhancements and scalability improvements.
• Deploy changes via Change Sets/sandboxes, document configurations, and participate in cross-functional CRM projects.
• Test use cases for new processes, workflows and automations

• 3+ years Salesforce experience (Salesforce Lightning Required, Sales Cloud Preferred)
• Ability to understand and present reliable data in reports 
• Experience working with Sales Cloud Ecosystem
• Microsoft Office Suite, particularly Microsoft Excel (for detailed reporting) and PowerPoint
• Strong process analysis and workflow optimization skills
• Strong understanding of automations, roles and permissions, and reporting within Salesforce
• Experience supporting integrations with other sales outreach tools such as Zoom Info. 
• Ability to manage requests utilizing organization tools (Trello or similar)
• Detail oriented; strong problem-solving skills and general creativity
• Proficient with complex salesforce flows
• Ability to write, interpret, and analyze technical specifications
• Experience with data manipulation tools (data loader, Salesforce data import wizard or workbench)
• Excellent documentation skills and dedication
• Strong communication skills
• Salesforce Admin Certification

What Sets You Apart

• You are a critical thinker that seeks to understand what AND why when solving problems and taking in requests. 
• You can prioritize in fast paced environment supporting multiple teams with diverse needs.
• You are flexible and open to new ideas.
• You can bring best practices and collaborate with other for best results.
• You are engaged and responsive.
• You enjoy your work and contributing to the success of your team.

**EBG does not offer sponsorship for this role now or in the future**

Entertainment Benefits Group offers outstanding employee benefits including:

• Medical, Dental & Vision
• 401k Match
• Short Term Disability, Long Term Disability (Company Paid)
• Company Paid Basic Life and AD&D
• Additional Voluntary Benefits 
• Flexible Work Arrangements
• 3 Weeks of PTO + 5 Personal Days
• Paid Holiday Break from Christmas to New Year
• Paid Holidays
• Fitness Centers (location dependent)
• Annual Day of Giving
• Share in the FUN! EBG gives $1000 per year in Tickets-At-Work gift cards to full-time employees to experience and enjoy the savings marketplace!

Your information will be kept confidential according to EEO guidelines.

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be consider an all-inclusive listing of work requirements.