Sales Solutions Engineering

Landbot is a leading AI Chatbot platform that empowers businesses to create exceptional conversational experiences. From lead capture and qualification to customer support and complex data workflows, our chatbot builder helps companies engage customers in a more personal and effective way.

We are at a pivotal moment in our journey. With a strong product and a passionate user base, we are sharpening our focus on a core, high-value segment: tech-savvy Go-To-Market (GTM) teams at companies with complex lead management challenges. This is where you come in.

Operating in more than 100 countries, Landbot enables teams to build unbeatable chatbot experiences across web and WhatsApp—without writing a single line of code. We’re curious, collaborative, and obsessed with helping companies create frictionless, high-impact conversations.

Learn more about how we work and what we stand for → https://landbot.io/our-values

About the role

As our Sales team grows in size and complexity, we are looking for a Sales Ops & Enablement Specialist to support revenue teams by removing friction, answering complex product questions, and building technical solutions that help shorten sales cycles and increase conversion rates.

This is a highly hybrid role — we are looking for someone who combines strong customer-facing and communication skills with a genuine technical background. You will sit at the intersection of Sales, Product, Ops, and Engineering, working closely with Account Executives, SDRs, RevOps, and technical stakeholders to ensure the team is equipped with the right tools, demos, data, and processes to win.

Expect a fast-paced environment where no two days are the same: one day you may be on a live technical demo with a prospect, the next you are building an API integration, debugging a workflow, or writing JavaScript to customize a bot experience. If you are equally comfortable in a customer call and a code editor, this role was made for you.

Key Responsibilities

🔨 Solutions Engineer

• Act as the go-to person for product and technical questions coming from the Sales team during the sales cycle.

• Support Sales Reps by:

• Building technical demos and proof-of-concepts tailored to specific leads or use cases.

• Attending sales calls or demos when deep technical expertise is required.

• Create from first iterations / prototypes to fully-functional and integrated agents for selected prospects or customers:

• Assess feasibility of requested use cases.

• Translate business requirements into functional bots and integrations.

• Collaborate with Sales to define scope, timelines, and constraints.

• Help define and improve:

• How project information is collected from leads and customers.

• Expected turnaround times and internal SLAs for demos and prototypes.

🔧 Sales Operations

• Collaborate closely with the Sales Ops team on:

• Data quality (CRM hygiene, consistency, accuracy).

• Maintenance of internal tools, automations, bots, and workflows.

• Identify inefficiencies in sales processes and proactively propose improvements.

• Help prototype and test operational solutions before they are scaled.

📚 Documentation & Knowledge Sharing

• Actively surface and share relevant technical documentation with Sales teams.

• Improve and expand documentation that helps:

• Sales Reps better understand what’s possible with the product.

• Prospects visualize complex use cases, integrations, and architectures.

Contribute to internal enablement materials, best practices, and playbooks.