Sales Manager - Account Management & Retention

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Motorola Solutions company is seeking a high-energy Sales Manager to lead our Theatro Account Management and Retention efforts. This is a critical leadership role for a "player-coach" who is eager to manage a team of 3 to 4 professionals while remaining deeply involved in day-to-day account activities.

Job Description

As a leader within our enterprise sales organization, you will help bridge the gap between initial customer acquisition and long-term service excellence. You will directly influence the growth of our SaaS/HaaS model, which connects frontline retail employees through cutting-edge mobile communication and AI-powered voice platforms. You will be responsible for driving account strategies, securing contract renewals, and owning the application up-sell forecast.

Key Responsibilities

• Team Leadership: Manage, mentor, and develop a team of 3 to 4 Account Managers, ensuring they meet retention targets and growth objectives.

• Player-Coach Mentality: Willingness to "jump in" and help drive forward account activities, participate in high-stakes client meetings, and assist in navigating complex enterprise environments.

• Strategic Account Management: Develop and execute comprehensive account strategies to ensure long-term customer health and operational alignment.

• Revenue Ownership: Own the up-sell forecast for advanced applications and oversee the entire contract renewal lifecycle.

• Customer Advocacy: Act as the "voice of the customer" internally, collaborating with Product, Engineering, and Customer Success to inform roadmaps based on real-world feedback.

Qualifications & Experience

• Experience: Proven track record in Sales Management or Senior Account Management, specifically within an enterprise environment.

• Industry Knowledge: Strong experience selling to retail enterprise clients is highly preferred.

• Strategic Execution: Demonstrated ability to build business cases based on ROI metrics such as labor efficiency, productivity, and employee engagement.

• Operational Discipline: Experience managing complex SaaS and hardware-as-a-service (HaaS) models.

• Communication: Exceptional presentation and negotiation skills, with the ability to command a room of C-suite retail executives.

Location & Travel Requirements:

• Travel will be up to 50% of the time.

• Candidates can live anywhere in the United States

Target Base Salary Range: $130,000 - $140,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. 

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Basic Requirements

• Bachelors Degree with 4+ years of sales experience
• OR 8+ years of sales experience

Travel Requirements

Over 50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.