Sales Engineer

🌍 Genetec - Protect the everyday

We are a global Canadian company with a broad solutions portfolio that encompasses security, intelligence, and operations. We serve customers within a wide range of industries including transportation, education, and government. At Genetec we embrace open communication, creativity, and continuous learning to allow everyone to flourish in their own unique career paths.

Our network, of over 2200 people globally, is made up of diverse individuals who are passionate about their work and open to trying new ideas. We prioritize the success and well-being of our employees, proven by our 2022 Internal Engagement Survey results of 4.4/5.

Discover Genetec's work environment and lively culture in this video - here.

Description of the position

The Sales Engineer works with the Genetec Sales team in a pre-sales role to develop and position solutions encompassing Genetec’s products. The Genetec product portfolio includes Video, Access control and LPR.

The SE is responsible for all of the technical aspects of the sale during the entire sales cycle and is often involved with the client post purchase. The SE will cover Morocco and provide support in Africa.

Roles & Responsibilities

• Develop and maintain an extensive working knowledge of Genetec's software and hardware solution

• Define product and functional requirements based on customer and partner requirements

• Develop and maintain strong relationships with customers and partners

• Conduct in-depth product demonstrations and presentations

• Support sales team in responding to RFP’s

• Participate in trade shows, exhibitions and seminars

• Create white papers and application notes on Genetec’s software solutions

• Provide feedback from the field to Product Management

Qualifications

General criteria

• Experience in sales engineering or field engineering for an IT or security company.

• Possess strong troubleshooting skills

• Travel within territory at a minimum 40% of the time

Technical expertise

• Knowledge in security system

• Video devices and software or Access Control systems

• Networking principles and the IP protocol

• Windows Operating Systems.

• PC configuration

• General IT technologies

Language skills

• French, English and Arabic

Genetec is an equal opportunity employer, we strive for diversity and inclusion through our recruitment approach as well as the training and professional development we provide. We partner with external associations and implement internal initiatives to provide a welcoming work environment for employees from all backgrounds.

🏆 4.5/5 agreed in our Internal Engagement “People of all age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are valued here.”