Sales & Customer Success Manager (all genders)

F24

Marly / CH permanent

Posted: March 24, 2022

Required Skills

Job Description

Your tasks:
You will be the main contact person for our customers in French-speaking Switzerland and German-speaking Switzerland, taking care of their inquiries and providing overall customer support.

In Sales Management you will be responsible for the following activities:

- You will look after our demanding prospects and customers in the sales phase up to the conclusion of the contract.
- You will develop suitable acquisition presentations and offers, present them confidently to potential customers in French-speaking Switzerland and German-speaking Switzerland, guide the interested parties safely through the price negotiations and successfully conclude the contract.
- You use your experience to promote the acceptance of the solution with the customer and ensure a high level of customer satisfaction through continuous analyses

In Customer Success, you will be responsible for the following activities:

- You will maintain the relationship with existing accounts and act as the single point of contact (SPoC) for our customers
- You advise our accounts on product renewals and on the optimal use of our solutions
- You identify cross- and up-selling opportunities with our demanding customers and ensure their implementation

You:
- You have several years of experience in online sales or in a similar environment
- You listen actively to the customer, are articulate and precise in your expression and communicate confidently, openly and in a target group-oriented manner
- You have a good command of written and spoken German and French, English is a plus
- You have a high level of quality and performance awareness and your structured and winning manner is just as convincing as your closing power in sales
- You have a higher professional education in the commercial field and ideally have further education in the field of sales and marketing or are planning to do so in the near future.

Your future team:
SMSup GmbH, located in Marly (FR), is an online marketing company and has been part of the F24 Group since February 2022, which is a leading software-as-a-service (SaaS) provider for alerting and crisis management for sensitive and critical communication in Europe. Especially in the current situation, SMS is increasingly used as a communication channel. With our online platform, companies such as Pfister, Fnac, Basler Insurance, etc. can conduct SMS communication.
We offer the following SMS services, among others:
- SMS marketing
- SMS notification
- SMS API
- Mail2SMS
- Appointment reminder via SMS
- Survey via SMS

You can find more information about our services here: www.smsup.ch
We are in a significant and exciting growth phase and are always looking for new talents and doers. With us, you can actively help shape processes, make a difference and grow with us both professionally and personally. An authentic and success-hungry team awaits you, which helps to fulfil customer needs while maintaining the team spirit.
Would you like to become part of an innovative, dynamic and growing company and actively shape our growth?
Watch the video and get a first impression of your new team: https://youtu.be/dxUWdM9n6C8

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