Remarketing Support Associate

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.

Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.

Your Title: Remarketing Support Associate

Your Location: Remote/Anywhere within the US

Your Schedule: Monday – Friday 8:00 am – 4:30 pm EST

You Report To: Remarketing Team Lead

Your Compensation: $19.11 per hour plus a bonus!

Learn more about our awesome Loss Mitigation Department

About the Opportunity:

First Help Financial, voted and certified as a “Great Place to Work” by our workforce for five years in a row, is adding a new partner to our Loss Mitigation department to accommodate our remarkable growth!

What you will do:

Your duties include, but are not limited to:

• Review reports and photos of vehicles to assess damage and overall condition
• Input and track Sales information in Leapfrog
• Update and maintain auction statuses in AutoIMS
• Input receipt of post-sale checks
• Audit and send required documents for Gap/Warranty Cancellations
• Maintain post-sale document uploads
• Verify insurance coverage on recovered vehicles
• Assist with title tracking in the Allstate portal and Remarketing dashboard
• Assist Remarketing team with any other duties

What you bring:

• Demonstrated historical career stability
• High School diploma or GED equivalent required
• 1+ years of Remarketing or Loss Mitigation experience required
• Previous experience in the automotive, lending, auto insurance, car dealership, mechanical, auction industries required
• Passion to establish a career with FHF, we grow our teams
• Excellent communication skills/must be a team player keeping all lines of communication open
• Ability to multitask, self-reliant
• Proficient knowledge of Excel and Outlook
• Strong attention to detail
• A “can do” attitude

FHF Benefits…

• Great Perks – We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us.
• Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
• Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.

Diversity and Inclusion

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.