Registration officer (event position)

The ESC is currently looking for a Registration officer (event position) for a permanent contract, CDI, as soon as possible to work at its headquarters in Sophia Antipolis, France.

Major duties and responsibilities:

Deliver registration from A to Z across a selection of congresses, exams and courses across the organisation’s portfolio of onsite, online and hybrid events.

Involved in the operational delivery of the registration process from end to end. From booking system set-up and testing, pre-event planning, though to client relationship building, customer-facing delivery online and onsite, and final closing and reporting with improvement feedback loop.

In details:

· Support participants, and agencies and organisations representing them, with registration in order to meet registration targets, whilst providing a professional and customer focused image of the ESC

· Manage, administer and control event attendee registrations in order support delivery of the event

· Improve system and processes, in order to ensure a quick, easy and intuitive booking journey for the customer with accurate and compliant registrations

Profile:

Hard skills:

· Bac +2 / 3 in Events Management - tourism administrative sector, Business, Sales, Marketing

· Minimum 2-5 years’ experience in Hotel reception/reservations/Travel Agency, Destination Management Company (DMC), Event Management/ Customer Service

· Languages: Excellent level of English (spoken and written)

· Confortable working in French,

· Spanish and other languages are an asset

· Comfortable with figures (for reporting and order management)

· Comfortable with IT systems (Email, Case Management System (e.g. Salesforce), spreadsheets (Excel) , MS Word, websites)

· Interest in the healthcare and medical congresses sector

· Available to travel (sometimes weekends and end of August)

Soft skills:

· Quick learner

· Team player

· Ability to work with deadlines and prioritise tasks

· Good listener

· Excellent communicator and Team Player

· Comfortable facing the public (comfortable communicating externally, sometimes dealing with unhappy customers)

Application:

A cover letter
A CV
Your availability (notice period, relocation, work permit...)
Your salary expectations (gross / year)

Conditions:

- Non-Executive status,

- 37h30/week + RTT days

- Fixed salary + 13th month and vacation bonus (1%)

- Lunch vouchers

- Possibility of teleworking up to 3 days a week, after two months' integration at ESC + fixed daily allowance

- “Compte épargne temps”

- Employee savings scheme: PERCO

- CSE benefits

Who we are:

The European Society of Cardiology (ESC) is a leading non-profit organisation representing over 100,000 cardiology professionals worldwide. Its mission is to reduce the burden of cardiovascular disease. The ESC delivers innovative education, supports cutting-edge research, and sets clinical practice standards through a broad network of sub-specialty associations, working groups, and councils.
Visit our website to learn more: www.escardio.org

As part of its diversity policy, the ESC is an equal opportunity employer.
The ESC is a signatory of the “Activateur de Progrès” charter, promoting the belief that disability is a powerful driver of innovation and a key to building a more inclusive and equitable model in support of equal opportunities.
https://www.activateurdeprogres.fr/company/societe-europeenne-cardiologie

All applications will be carefully reviewed. Thank you for your interest in the European Society of Cardiology. However, if you do not hear from us within three weeks, please consider that we are not able to proceed with your application.

Job Types: Full-time, Permanent

Work Location: In person