Production Support - Summit trading system

Talan is an international consulting group in innovation and transformation through technology. For 20 years, Talan has been advising companies and administrations. The group supports them and implements their transformation and innovation projects internationally.

Present on five continents, the group achieved a turnover of 600 million euros in 2023 than 5,000 consultants and aims to exceed the one billion € turnover mark by 2025. The group puts innovation at the heart of its development and intervenes in areas related to the technological changes of large groups, such as Artificial Intelligence, Data Intelligence, Web3, Metaverse, Blockchain or IoT.

Location: NYC (Hybrid – 3 days onsite/week)

We are seeking a skilled Production Support Analyst to join our Global Markets IT Support team. You’ll play a key role in keeping business-critical applications stable and reliable, ensuring smooth operations for trading and support teams across regions.

In this role, you’ll work closely with development, infrastructure, and business users to monitor systems, resolve incidents, and continuously improve performance and workflows. It’s a hands-on opportunity to work in a fast-moving trading environment and collaborate with teams across time zones.

Role and responsibilities

• Provide first-line functional and technical support for Global Markets applications used by teams in Equity Derivatives, Securities Lending, Global Macro (Rates, FX, Commodities), and Credit.
• Act as a key support contact for the Summit Front platform, ensuring reliability and responsiveness to Front Office users, especially on post-trade processes (booking, trade execution tracking, and settlement).
• Oversee end-of-day (NY) and start-of-day (APAC) processes in Summit, investigating and resolving incidents quickly.
• Manage and prioritize user requests, track incidents, and coordinate escalations with development and infrastructure teams.
• Partner with business and IT teams (both locally and globally) to troubleshoot issues, implement fixes, and plan upcoming releases.
• Contribute to business analysis efforts by helping define requirements and testing new functionalities in Summit Front.
• Maintain clear communication with stakeholders through regular updates and status reporting.
• Identify opportunities to streamline monitoring, automation, and incident management practices.

#LI-ASD

• Previous experience in IT Production or Application Support, ideally supporting Front Office environments in financial services.
• Strong knowledge of Summit Front and an understanding of trading workflows, pricing, and booking processes.
• Familiarity with financial instruments such as structured products, equity options, repos, TRS, interest rate derivatives, and credit products.
• Working knowledge of FIX protocol; SQL skills are a plus.
• Excellent communication and interpersonal skills to effectively support and liaise with Front Office users.
• Ability to manage multiple priorities in a fast-paced, high-pressure environment.
• Strong problem-solving mindset and attention to detail.
• Experience with Agile practices is an advantage.

Company’s Benefits

At Talan, we invest in our employees' well-being and empower them with benefits, including:

• 💸401(k) retirement plan with company matching
• 🌴15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
• 📴8 paid holidays + 5 sick days + 2 personal days per year
• ❤️‍🩹Company health, dental, and vision insurance plans + FSA
• 🦺Voluntary STD and LTD
• 🚍 Commuter/transit benefits

All your information will be kept confidential according to EEO guidelines.