Production Support Manager

Building the bank of tomorrow takes more than skills. 

It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential.

We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to +650’000 clients, through our performant and secured digital platforms.

Our +1200 employees work in a flexible way, without dress code and in multicultural teams. 

By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-pace environment. Have a look behind the scenes by checking Humans of Swissquote on Instagram.

We are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success.

Are you all in? Don’t be shy, apply!

Member of the Banking Solutions team, responsible for ensuring the day-to-day stability, reliability, and regulatory compliance of critical banking applications.

The role focuses on operational excellence, incident management, service delivery, and continuous improvement, in close coordination with Finance, ALM, Back Office, Compliance, IT development teams, and auditors.

Key Responsibilities

• Ensure the smooth daily operation (“run”) of critical banking systems and guarantee service continuity.
• Monitor operational workflows to ensure compliance with internal policies and regulatory requirements.
• Own and manage the support queue: prioritize, resolve Level 1 and Level 2 incidents, and escalate to technical teams when required.
• Act as the main point of contact between business users and IT for production-related matters.
• Supervise and coordinate production releases, ensuring minimal operational impact.
• Administer and maintain core banking applications (T24, Bobatools, GTExchange, GTFrame, GTMatch, Hypersuite).
• Track operational KPIs (incident volume, resolution time, backlog, SLA adherence) and report regularly to stakeholders.
• Identify recurring issues and implement corrective actions to reduce operational risk.
• Drive automation initiatives to streamline repetitive tasks and improve efficiency.
• Ensure audit readiness and provide documentation/evidence during internal and external audits.
• Lead and support the team in handling operational workload, ensuring prioritization and delivery under tight deadlines.

 

• 3+ years of experience in banking operations or application support within a production environment.
• Proven experience managing or coordinating a team in a run/production context.
• Strong understanding of banking processes and regulatory constraints.
• Hands-on, pragmatic, and solution-driven approach.
• Ability to operate under pressure in a time-sensitive environment.
• Structured, autonomous, and accountable.

SQ2