Product Operations Engineer

About XBOW

At XBOW, we’re redefining the future of cybersecurity by building the world's first autonomous pentester, powered by AI. Today, the gold standard for securing software systems is human pentesters, but with the rise of artificial intelligence, we’re stepping up to scale offensive security to meet the ever-growing demand.

AI is transforming the landscape of both cybersecurity and cyberattacks. While millions of people without security expertise are creating software, bad actors are using AI to launch more effective attacks. XBOW fights back with AI-driven superpowers, enabling security teams to stay one step ahead.

Backed by Sequoia Capital and Altimeter, and a team that includes the creators of GitHub Copilot and GitHub Advanced Security, XBOW is not just keeping up with the times—we’re shaping the future of cybersecurity. Our mission is simple: to defeat the bad actors before they strike, using AI to revolutionize how we approach offensive security.

We’re building something that must be built, and we’re the team to do it. Join us in shaping the next frontier of autonomous security.

About This Role

We're looking for a Product Operations Engineer to design, build, and scale the systems that power how we build product. You'll own the operational infrastructure that connects feedback to shipped features - automating the repetitive parts so our product team can focus on what matters.

This isn't a traditional "run the meetings and update the spreadsheets" ops role. You'll be building automation, integrating AI into workflows, and creating systems that make a small product team operate like a much larger one.

We want someone with a progressive mindset about how product gets built. The old playbook - manual ticket grooming, status update meetings, Jira - doesn't interest us. We're async-first and writing-heavy; if you believe the best operations work is invisible, that automation should handle the tedious stuff, and that small teams can outperform large ones with the right systems, you'll fit right in.

What You'll Do

• Build and maintain product automation — Own our GitHub Actions ecosystem that auto-creates Slack channels, syncs issues across repos, notifies on launch dates, and keeps our project boards current

• Evolve our GitHub powered triage system — Improve and extend our feedback triage that detects duplicates, splits compound requests, and auto-labels issues

• Design scalable processes — Create frameworks for release management, feedback intake, and cross-functional coordination that grow with us

• Automate meeting artifacts — Turn sync notes into tracked action items, PRs, and issues (yes, using Claude Code)

• Connect the dots — Ensure tight integration across Product, Engineering, Revenue Operations, and PMM—from feedback intake through shipped releases

• Surface product insights — Build lightweight reporting that shows feedback trends, release velocity, and what customers are asking for

• Integrate feedback sources — Extract and route insights from tools like Gong and Salesforce to close the loop on customer feedback

What You've Done

• Built automation using GitHub Actions, webhooks, and APIs to eliminate repetitive product/engineering workflows

• Worked with Slack APIs or similar to create bots, integrations, or workflow automations

• Used LLMs/AI tools in production workflows (Claude, GPT, etc.) - not just experimented, actually used to improve team efficiency

• Designed and implemented product processes at a startup or high-growth company

• Written scripts and lightweight tooling (Python, JavaScript, bash) - you don't need to be an engineer, but you need to build

• Shipped automation end-to-end - from identifying the problem to maintaining the solution in production

• Built dashboards or reports that informed product decisions (Metabase, Looker, Mode, or even Google Sheets)

What Sets You Apart

• You've automated yourself out of a job (and loved it)

• You think in systems, not tasks

• You're excited about AI-native workflows, not threatened by them

• You can ship a working GitHub Action, not just talk about wanting one

• You've worked in security, developer tools, or enterprise SaaS

• You get energy from making other people more productive

• You're self-directed - you figure out what needs doing and don't wait to be told

Our Stack (for this role)

What we use today - you'll help decide what's next:

• GitHub (Issues, Projects, Actions, API)

• Slack (Channels, Webhooks, Bot APIs)

• Claude API & Claude Code

• Gong, Salesforce (for customer feedback integration)

• Markdown-based documentation

• Light scripting (JS, Python, bash)

What We Offer:

• Compensation & Equity: Competitive salary, clear performance-based incentives, and equity package, making you an integral part of XBOW’s growth story.

• Career Growth: Significant opportunities to progress within the sales organization and shape your career trajectory as we scale.

• Meaningful Work: You’ll directly impact XBOW’s mission to revolutionize cybersecurity and protect organizations worldwide.

What else you should know

• Location: Remote (all team members are remote but we meet regularly and you’re supported to travel to collaborate with colleagues in person)

• Contract: Full-time.

• Hiring Process:

• 45-min introductory chat with our Head of Talent, Zac Wallis.

• 45 minutes with the team.

• Take home assessment.

• Presentation of take home assessment to product team.

• 30-min final meeting with our Head of Product, Aqeel Siddiqui.

We aren't focused on seniority titles at XBOW—so if you’re worried about “leveling,” don’t be. We care a lot more about mission fit, capability, and impact than what’s on your LinkedIn headline.

We believe in people who are driven by curiosity and a willingness to learn. Even if you don't check every box, we encourage you to apply if you're excited about the role and our mission.