Product Operations Analyst

IntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers. We deliver the data, the applications, and the business process infrastructure for patient access and therapy commercialization. More than 250 manufacturers rely on our ICyte Platform to orchestrate their commercial and government payer contracting, patient services, and distribution channels. ICyte is the first and only platform that unites the financial, operational, and commercial data sets required to support therapy access in the era of specialty and precision medicine. With ICyte, Life Sciences innovators can digitalize their market access operations, freeing up resources to focus on more data-driven decision support.  With ICyte, Life Sciences innovators are digitalizing labor-intensive processes – freeing up their best talent to identify and resolve coverage and availability hurdles and to manage pricing and forecasting complexity.

We are headquartered in Philadelphia, PA (USA), with offices in: Ambler, PA (USA); Pune, India; and Medellín, Colombia. For more information, visit www.integrichain.com, or follow us on Twitter @IntegriChain and LinkedIn.

Role Overview

The Product Operations Analyst plays a crucial role in enabling efficient, data-driven product delivery. This position focuses on providing delivery insights, automating reporting, and enhancing operational transparency across product teams. The analyst collaborates with stakeholders from Product, Engineering, and Delivery to ensure that metrics, tools, analytics, and agile processes scale effectively. This collaboration supports informed decision-making throughout the entire product lifecycle.

Key Responsibilities 

Delivery Metrics & Insights

• Collect, analyze, and interpret delivery metrics to track performance, outcomes, and trends across product teams.
• Provide insights and recommendations that improve delivery predictability, transparency, and operational decision-making.
• Produce analytics on release performance, throughput, flow efficiency, capacity, and agile health.

Automation & Reporting Enablement

• Automate manual reporting, document generation, and release communications using AI, Jira APIs, and Power BI.
• Design and maintain dashboards and reports for teams, Product Owners, and leadership.
• Ensure reporting and analytics comply with internal governance, audit, and external standards.

Jira Administration & Agile Support

• Own core Jira administration, including users, permissions, project configuration, issue types, workflows, fields, and automations.
• Configure and optimize Scrum and Kanban boards using JQL, filters, swimlanes, columns, and quick filters.
• Support consistent agile practices across teams, including backlog structure, sprint setup, estimation, and Kanban flow.

Tooling, AI & Platform Governance

• Evaluate and implement Atlassian Marketplace applications and AI-enabled capabilities (e.g., Smart JQL, AI-assisted issue creation, Rovo agents
• Support tooling integrations, migrations, and upgrades.
• Establish and maintain standards for Jira configuration, documentation, and platform health.
• Monitor Jira performance, scalability, and reliability in enterprise environments.

Required Skills & Qualifications

• Experience analyzing delivery, operational, or product performance data.
• Hands-on experience administering Jira in Scrum and Kanban environments.
• Proficiency with JQL, dashboards, workflows, automations, and board configuration.
• Experience building reports and dashboards using Power BI and Jira APIs/connectors.
• Working knowledge of agile metrics (velocity, cycle time, lead time, throughput, WIP).
• Strong collaboration and communication skills, with the ability to translate data into actionable insights.

Nice to Have-to-Have

• Experience with Atlassian Intelligence, Rovo, or other AI-driven productivity tools.
• Experience evaluating Atlassian Marketplace add-ons.
• Background in product operations or enterprise-scale agile environments.
• Exposure to regulatory, audit, or compliance reporting requirements.

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What does IntegriChain have to offer?

• Mission driven: Work with the purpose of helping to improve patients' lives! 
• Excellent and affordable medical benefits + non-medical perks including Flexible Paid Time Off, 401(k) Plan with a Company Match to prepare for your future, Parental Leave, Student Loan Reimbursement and much more!
• Robust Learning & Development opportunities including over 700+ development courses free to all employees.

IntegriChain is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. IntegriChain is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.