Product Manager - Customer Hub (m/f/d)

1KOMMA5°:
At 1KOMMA5°, we pursue a clear vision: Living on wind and sunlight forever for free. To make this a reality, we are building the energy system of the future with Heartbeat AI. Want to be part of it?

We bring together regional craftsmanship and scalable software: We don't think of solar, batteries, heat pumps, and e-mobility as isolated components, but control them as an intelligent, integrated overall system in our virtual power plant. Directly connected to the electricity market – in real time, fully automated. This way, energy is used when it is available from renewables and particularly cost-effective. By 2030, our goal is to transition 1.5 million households to renewable energies. Over 2,000 people are working towards this every day, at more than 80 locations worldwide, from Finland to Australia.

Want to take responsibility and build solutions that truly matter? Apply now and help us shape the energy world of tomorrow.

Learn more about our Product & Tech team!

Your mission:
We are looking for a Product Manager (m/f/d) for a new Customer Hub. Our mission will be creating a self-service hub for new and existing customers that provides real-time transparency into sales and installation processes. By leveraging automation and self-service features, you will empower customers to manage their own journey, directly reducing operational overhead in sales, support and operations while maximizing conversion and customer trust.

As a Product Manager you will
• Lead the product management lifecycle for our customer hub from idea to implementation
• Conduct user research & use insights from analytics & experiments to gain valuable insights and identify opportunities
• Define the roadmap based on outcomes and data, aligning with international stakeholders
• Improve our customers experience by guiding them through their 1K5 experience from Information over conversion to installation
• Optimize our processes and increase efficiency for our internal teams around the globe by helping our customer succeed
• Work together with engineers & designers in a cross-functional team

Your profile:
• Several years of experience in product management ideally in the fields of renewable energies, energy supply or a related industry
• Experience in e-commerce, Marketing, Sales or any related experience for consumer-facing digital products in the Growth field
• A customer-first mindset, always looking for ways to improve the customer experience by conducing regular customer research
• The ability to thrive in fast-paced environments, collaborating cross-functionally  and motivate your team toward shared goals
• Data driven mindset with hands-on experience using insights, analytics & experimentation to optimize and inform strategy
• Excellent communication and stakeholder management skills, with strong English & German proficiency

Bonus points for:
• Proficent in using AI and no-code tools to create simple internal apps and prototypes to test value
• Curiosity: Continuously experimenting with AI tooling to optimize day-to-day PM work

Benefits:
• You are part of an international, dynamic, and highly motivated team of people who have proven to make things happen
• With your work, you accelerate the "energy transition" and hence have a direct impact on our climate
• Work with and learn from other super-smart colleagues
• You will enjoy direct contact with core decision-makers
• You will enjoy the best chances of entering full-time in one of Europe’s most thriving scaleups
• You work remotely (Germany-wide), with offices in Hamburg, Berlin or Munich
• Create a healthy balance alongside your work and enjoy all the benefits of the EGYM Wellpass
• Benefits and discounts are yours with Futurebens
• Whether city bike or e-bike - be flexible with our job bike leasing and do something good for the environment at the same time