Product Manager - Collection

About the Role

As a Collection Product Manager in GoTo Financial, you’ll play a crucial role in managing the Collection Platform product roadmap & initiatives. You will be responsible for building scalable, compliant, data-driven collection systems that maximize recoveries while preserving customer trust, shaping the future of the lending business in our company. If you’re excited, this role is for you!

What You Will Do:
• Own and drive the end-to-end Collections product roadmap & executions.
• Develop data-driven collections initiatives to reduce delinquency, improve recovery rates, and lower the cost of collection.
• Collaborate with Collection Strategy, Operations, & Engineering teams to align collections strategy with credit policy and portfolio performance.
• Ensure that all collection products and workflows are fully compliant with all relevant regulatory and legal requirements.
• Build and scale automation-first collections platforms, including rule engines, workflows, and escalation frameworks.

What You Will Need:
• At least 3-5 years of working experience as a Product Manager in the Lending industry, preferably related to the Collection platform.
• Strong ability to own and drive an end-to-end product lifecycle for Lending platforms, specifically Collections.
• Skilled in translating business, risk, and ops requirements into scalable product solutions within the regulatory frameworks.
• Strong analytical mindset with the ability to define and track Collections KPIs (Comfortable working with SQL, dashboards, experimentation is strongly preferable).
• Strong communication skills & teamwork abilities, with the ability to work effectively in multicultural environments.

About the Team

You’ll be part of the Lending Platform team on GoTo Financial, a group of passionate individuals working on strategic product initiatives to drive financial inclusion by providing fair, transparent, and technology-enabled lending solutions to individuals and small businesses in the ecosystem. We love to brainstorm together, challenge ideas, and we’re excited for you to be part of it!

About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

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