Process Improvement Analyst - 260317-11

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

Role Summary
The Senior Accounts Payable Analyst is a key contributor within Accounts Payable, focused on automation, AI‑enabled solutions, and continuous process improvement. This role partners closely with the Director, Accounts Payable and cross‑functional stakeholders to streamline end‑to‑end AP processes, reduce manual effort, and minimize exceptions. The position owns complex operational activities while leveraging data, analytics, and emerging technologies to improve invoice accuracy, cycle times, and scalability. The role also provides informal team‑lead support by guiding peers, reinforcing best practices, and supporting day‑to‑day operational effectiveness.

Key Responsibilities

Operational Leadership & Expertise
• Serve as subject matter expert for complex invoice issues, system exceptions, and vendor inquiries.
• Act as an escalation point for non‑routine or high‑risk AP issues.
• Partner with the Director, Accounts Payable on operational priorities and optimization initiatives.
• Provide informal team‑lead support including workload balancing, prioritization, and process consistency.
• Support onboarding, training, and knowledge sharing across the AP team.

Automation & Process Improvement
• Support and advance automation and AI initiatives within Accounts Payable.
• Identify, test, and validate AI‑driven solutions for invoice processing and exception handling.
• Participate in system enhancements, BIS testing, UAT, and validations.
• Recommend process improvements based on KPIs, exception trends, and root‑cause analysis.

Invoice Processing & Exception Management
• Oversee invoice ingestion and exception monitoring within Oracle IDR.
• Research and resolve rejected or errored invoices with Procurement and Accounting.
• Monitor the end‑to‑end invoice lifecycle to identify delays, risks, and improvement opportunities.
• Serve as backup processor for strategic or high‑complexity vendors.

Vendor & Cross‑Functional Partnership
• Act as primary contact for strategic vendors regarding invoice and payment status.
• Partner with Procurement to resolve PO, receipt, approval, and payment‑term issues.
• Support vendor master data and payment‑term maintenance.
• Provide backup support for royalty reporting and Bank of America statement processing.

Close, Reconciliations & Reporting
• Perform and support complex reconciliations and balance discrepancy resolution.
• Support month‑end and year‑end close, audits, and ad hoc finance requests.
• Develop and maintain OTBI and Power BI reporting, including KPIs and exception trends.
• Ensure compliance with internal controls, SOX, and regulatory requirements.

Required Qualifications
• 6–8 years of AP, Procure‑to‑Pay, or shared services experience with process improvement exposure.
• Strong understanding of invoice processing, reconciliations, and AP controls.
• Hands‑on exposure to automation, AI‑enabled processes, or Microsoft Power Platform tools.
• Advanced Excel and strong analytical, problem‑solving, and communication skills.
• Ability to operate as a lead contributor without formal people management responsibility.

Preferred Qualifications
• Experience with Oracle Fusion Cloud or similar ERP platforms.
• Involvement in system implementations, UAT, or finance transformation initiatives.
• Experience acting as a senior analyst or AP subject matter expert with ownership of initiatives.

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.