Process Automation Engineer

As part of the Entyre Group, Pflegewegweiser is one of the fastest-growing health tech scale-ups in the Swiss market. With offices in Zurich, Berlin, and Boston and more than 500 employees, we are redefining outpatient care: tech-enabled, fast, effective, and close to people. We combine high-quality care with operational excellence, clear processes, and a modern, technology-driven organization.

We believe that every person deserves to live a self-determined, dignified life at home, even when care is needed. Family caregivers provide tremendous support and deserve professional assistance, reliable structures, and genuine appreciation.

This is a long-term opportunity to grow with our global team, starting with improving and automating current

processes and expanding over time as we scale, add new verticals, and build more automation across the organization.

The Mission
You’re the bridge between messy manual operations and sleek, automated systems. You start first by understanding the business: the workflows, the bottlenecks, the “why” behind every process. Then, armed with the right tech, you streamline, automate, and make operations run smoother than ever.

This role is all about turning ideas into impact. You’ll design processes, implement solutions, and build the tools that make life easier for everyone - without waiting for perfect requirements or a roadmap from someone else. Autonomy? Absolutely. Broad ownership? Totally.

What You’ll Own

• Analyze operational workflows across all teams (Finance, Payroll, VO, Customer Operations, etc.), identify inefficiencies, and design better processes.

• Implement automation, scripts, integrations, and internal tools to reduce repetitive work

• Build scalable solutions that work today and grow with the business

• Work with incomplete or evolving requirements - and turn ambiguity into action

• Ensure systems, workflows, and data are reliable, traceable, and future-proof

• Be the technical partner for operations teams and leadership, translating business needs into actionable solutions

What You Bring
Process + Tech Skills:

• Strong hands-on experience with automation platforms, CRMs, or operational tooling (HubSpot, Braze, Make, Zapier, n8n, etc.)

• Practical coding ability in JavaScript/TypeScript or Python

• Experience building integrations, APIs, and maintainable scripts or tools

• Ability to start from a business/process perspective and implement tech where it actually adds value

• Comfort building production-ready solutions without over-engineering

Experience & Mindset:

• 5+ years in process automation, business systems, operations engineering, or similar roles

• Experience in startup or scale-up environments - thrives in fast-moving, ambiguous situations

• Proven track record of improving operations in dynamic, evolving workflows

• Strong understanding of operational processes (call centers, service teams, case handling, or complex workflows)

Way You Work:

• High autonomy & ownership - you’re the driver of change

• Comfortable with incomplete, changing, or evolving requirements

• Able to balance speed, robustness, and scalability

• Communicates clearly across technical and non-technical teams

• Fluent in English; German is a strong plus

Not the Right Fit If …

• You prefer purely administrative process work

• You rely on engineers for every technical solution

• You avoid working close to day-to-day operations

Why You’ll Love It Here
Because your work starts with real business impact and ends with smarter, faster operations. You get autonomy, ownership, and the chance to turn messy workflows into smooth-running systems that make life better for everyone.

How We Operate - Non-Negotiable:

1. "Insanely Great" for Families - Delivered Now:
Forget just 'satisfaction'. We deliver support that makes caregivers feel loved and seen. Understand their pain, anticipate their needs, and solve them – fast.
The standard is "Insanely Great," period. Anything less slows us down and fails our families.

2. Speed is King - Ruthless Focus is the Key:
Velocity comes from focus. Kill distractions. We concentrate all firepower on the #1 critical objective until it's done. Then we attack the next one.
Decide what not to do and cut it ruthlessly. Being a mile wide and an inch deep is failure. Move the needle now.

3. Raise the Bar: Crush Mediocrity:
Mediocrity is poison. It kills speed, morale, and companies. We hunt it down and eliminate it. Good enough is never good enough.
Demand A-Player performance from yourself and everyone around you. Own your shit. Deliver excellence, fast. No excuses, no passengers.

4. The Speed Algorithm: Question. Delete. Simplify. Accelerate.
This is how we build momentum: Question every requirement – who asked? why? Delete ruthlessly – parts, processes, bureaucracy. If you don't add 10% back later, you didn't cut enough. Simplify what's left. Then, accelerate cycle time like hell.
Challenge everything. "It can't be done" means "You haven't figured it out yet. Go do it." Break bottlenecks, find shortcuts, remove friction.

5. Act Like Owners - Bold Bets, Fast Action:
This is your company. Own the mission, own the results. Don't wait for permission – take initiative.
Make bold bets that can leapfrog progress for our families. Act decisively. Move fast. If you stumble, learn faster and go again. Bias for action is everything.

The Bottom Line:
We are building something vital, and we are doing it at lightning speed. This requires intensity, focus, and a relentless drive to execute. If reading this makes you want to jump up and build faster, welcome to Entyre. If not, get out of the way.

Ready to make an impact? We’re excited to receive your application and can’t wait to see what we can achieve together!