Proactive Services Engineer

Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.

Since 2000, we’ve been keeping businesses connected.

At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.

Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.

We’re looking for a curious, detail-oriented, and proactive IT professional to join our growing team as a Proactive Services Engineer. In this role, you’ll play a key part in keeping our clients’ IT environments secure, resilient, and performing at their best—often by solving problems before anyone even notices them.

If you enjoy automation, preventative maintenance, and continuous improvement—and you like working in a collaborative, supportive environment—this role could be a great fit for you.

About the Role

We’re looking for a curious, detail-oriented, and proactive IT professional to join our growing team as a Proactive Services Engineer. In this role, you’ll play a key part in keeping our clients’ IT environments secure, resilient, and performing at their best—often by solving problems before anyone even notices them.

If you enjoy automation, preventative maintenance, and continuous improvement—and you like working in a collaborative, supportive environment—this role could be a great fit for you.

What You’ll Do

Your work will focus on maintaining system health, improving reliability, and strengthening security across diverse client environments. Responsibilities include, but aren’t limited to:

• Proactively monitoring IT environments, triaging alerts, resolving issues, and escalating where appropriate—before they impact business operations

• Deploying and managing Windows and third-party application patches across servers, endpoints, firewalls, and access points

• Managing the ManageEngine console, including enhanced third-party patching for a subset of customers

• Monitoring and maintaining Datto and Veeam backup solutions to ensure consistent, successful backups

• Performing routine backup validation and recovery testing

• Onboarding customers to Proactive Services, including:

• Remote Monitoring & Management (RMM)

• Patch Management

• Datto SaaS Protection

• Datto BCDR

• Monitoring, renewing, and applying SSL certificates

• Creating scripts and automated tasks (e.g., PowerShell) to improve efficiency, consistency, and reliability

What We’re Looking For

We value skills, curiosity, and a growth mindset over ticking every box. If you meet most of the criteria below, we encourage you to apply.

What We’re Looking For

We value skills, curiosity, and growth mindset over ticking every box. If you meet most of the criteria below, we encourage you to apply.

Required Experience & Skills

• 1+ year of experience in an IT support or operations role

• Experience working with RMM platforms and alert management

• Solid understanding of Windows Server and Windows Workstation environments

• Strong problem-solving skills with attention to detail

• Clear, professional communication skills and a commitment to following best practices and processes

Nice to Have (But Not Essential)

• Hands-on experience with patch management tools, particularly ManageEngine

• Experience managing or troubleshooting Datto and Veeam backup solutions

• Familiarity with firewall firmware updates and network patching

• Scripting or automation experience (PowerShell or similar)

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

• Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
• Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.

Ready to join the UK’s largest managed service provider? 

Apply today or contact our friendly Talent Acquisition Team for more information.