Privacy Operations Lead

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

Roblox is looking for a Privacy Operations Lead with deep operational and data privacy subject matter expertise to support and scale the execution of global data privacy request handling. You will operationalize and improve Roblox’s privacy request workflows, ensuring regulatory compliance, operational excellence, and readiness to support evolving global requirements. You will partner closely with the Privacy Operations Manager and cross-functional teams (Legal, Engineering, Product, Trust & Safety, and Customer Support) to develop process documentation, create scalable solutions, manage escalations, and drive continuous improvement across privacy operations.

The ideal candidate is highly organized, execution-oriented, reliable, and exercises strong judgment in high-risk or ambiguous situations. You thrive in a fast-paced environment where you are expected to balance hands-on operational work with process improvement, manage multiple cross-functional priorities simultaneously, and proactively identify risks before they impact compliance or service levels.

This role will be based in our San Mateo, CA office, hybrid work model (3 days a week in office).

You Will:

• Lead and continuously improve global privacy request workflows to ensure regulatory compliance and operational excellence.

• Oversee complex data subject requests and serve as an escalation point for sensitive or high-risk cases.

• Monitor queue health and SLA performance to ensure timely, accurate handling and prioritization.

• Partner cross-functionally with Legal, Engineering, Product, Trust & Safety, and Customer Support to resolve issues and drive scalable solutions.

• Coach frontline agents and reinforce best practices to improve quality and consistency.

• Manage legal escalations, investigations, and stakeholder communication to ensure compliant outcomes.

• Drive quality, risk management, reporting accuracy, and process improvements across Privacy Operations.

• Coordinate tooling and issue tracking and support automation and scalability initiatives.

• Provide leadership coverage when needed and contribute to high-priority projects and initiatives across Privacy Operations.

You Have:

• 4+ years of experience in operations, Trust & Safety, compliance, privacy, or a related field, ideally within a technology or global organization

• 1–2+ years of experience in a lead or supervisory role supporting frontline operational teams

• Strong understanding of data privacy concepts and regulations (e.g., GDPR, CCPA/CPRA, COPPA)

• Demonstrated ability to manage operational queues, SLAs, and performance metrics in a high-volume environment

• Proven experience coaching and guiding frontline agents to drive accuracy, consistency, and operational excellence

• Experience handling complex or high-risk data subject requests, including escalations involving minors, legal entities, or regulators

• Experience partnering cross-functionally with Legal, Engineering, Product, Trust & Safety, and Customer Support teams

• Demonstrated ability to identify operational risks and drive process improvements or automation initiatives

• Experience supporting audits, regulatory inquiries, or maintaining audit-ready documentation

Preferred Qualifications:

• Hands-on experience with privacy request workflows and identity verification processes

• Familiarity with ticketing systems (e.g., Zendesk), dashboards, and internal tooling

• Background in process improvement, QA, or operational risk management

For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page.

Annual Salary Range
$130,110—$154,970 USD

Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.