Principal Storage Cloud Engineer I

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

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Summary:

The Principal Storage Cloud Engineer I is tasked with collaborating with cross-functional teams to design, test, expand, implement, monitor, and document cloud services used in the product. The role focuses on driving improvement projects around deployment, security, and performance while supporting engineering tasks including scripting, automation, and code reviews.

Responsibilities:

• Provide support to Engineering teams with high attention to detail.

• Research, analyze, and document findings.

• Coach and review the work of other team members.

• Design, build, and deliver cloud storage solutions, hosted services, and underlying software infrastructure.

• Support and troubleshoot scalability, high availability, performance, monitoring, backup, and restorations of different environments.

• Assist with deployment, automation, and security of cloud servers hosting our applications.

• Review, document, and implement security policies on cloud infrastructure.

• Ensure proactive diagnostics and monitoring of cloud infrastructure are in place.

• Architect automation solutions for cost reduction and efficiency improvement.

• Maintain awareness of PaaS, IaaS, and related technology trends and their impact on the product.

Required Skills:

• Ability to manage projects and processes independently with limited supervision.

• Deep understanding of the entire storage stack, from hardware to virtualization.

• Adaptability to new technology/processes as per business requirements.

• Strong knowledge of Private Cloud Infrastructure Environments, including Data Centers, Hardware Provisioning, Asset Tracking, SaltStack Configuration, and Kubernetes Administration.

• Proficiency in programming and scripting languages such as Python, C, Go, and Rust.

• Knowledge of System Administration for FreeBSD and Linux servers utilizing OpenZFS.

• Ability to work constructively and independently under stress and pressure in a fast-paced, multi-tasking environment.

• Strong verbal and written communication skills for positive interaction with colleagues and external contacts.

• Ability to manage competing priorities and multi-task while producing high-quality work.

• Strong problem-solving skills and technical skills including networking and security design.

• Proficient with relevant software development tools including version control, build processes, debuggers, and test frameworks.

• Experience with Cloud infrastructure for deployment and monitoring of secure and scalable environments.

Educational/Vocational/Previous Experience:

• Bachelor’s degree in related field or equivalent business experience.

• 5+ years of relevant experience.

• Preferred: Experience in Automation architecture development and maintenance.

Benefits include:

• Medical Insurance

• Flexible PTO

• Hybrid Work Option Available (Remote: EU or Yerevan, Armenia)

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.