Principal Product Manager, Front-end RCM Agents

About Collectly:

Collectly is a fast-growing healthcare technology company transforming revenue cycle management (RCM) through AI-driven automation. Millions of patients navigate inefficient billing systems every day, while providers face delayed payments, rising administrative burden, and operational complexity.

Collectly applies artificial intelligence to automate workflows, accelerate cash flow, and modernize the patient financial experience; enabling healthcare organizations to operate more efficiently and focus on delivering care.

There could not be a hotter space to play in. Healthcare is a $4.9T industry and is adopting AI technology at 2.2x the rate of the rest of the economy. RCM is at the heart of this transformation as it has a clear and demonstrable ROI to our customers. .

The Opportunity:

Most claim denials are preventable. Eligibility not verified. Benefits misread. Prior auth missed. These failures happen before a claim is ever submitted, but most systems only react after the denial shows up.

We’re building front-end RCM agents that prevent those failures by default. That means AI agents that navigate payer portals, interpret benefits in real time, flag prior auth requirements/submissions, and surface accurate cost estimates at the point of care.

You'll own the strategy for front-end RCM automation, set direction across eligibility, benefits, prior auth, and cost estimation, and build the systems that make denials preventable by default.

We're already inside leading provider groups, integrated across 20+ EHR systems, and scaling quickly. The foundation is there. The opportunity is to go much further.

We're a small, high-ownership team. You'll work on real problems with real constraints, stay close to customers, and see your work directly change how healthcare organizations operate.

Please Note: This role is hybrid - candidates located in the San Francisco Bay Area only will be considered.

Role Overview:

This role is responsible for defining the problem, not just delivering a roadmap.

Denial prevention in healthcare is not a solved space. The workflows are fragmented, payer rules are inconsistent, and much of the logic still lives in people’s heads. Most “solutions” automate pieces of the process but don’t actually prevent denials.

You will define what denial prevention means as a product.

As Principal Product Manager, you will own the strategy and execution for our frontend RCM agents systems that prevent denials before a claim is billed. This includes areas like eligibility, benefits interpretation, prior authorizations, and cost estimation.

You’ll operate in a high-ambiguity environment where the problem space is still being shaped. You’ll decide where we play within this product area, what we build, and what “good” looks like. You will also define what we do not build, and where we choose not to compete. You’ll work closely with engineering to build agent-based systems that combine LLMs, real-time data, and browser automation to replicate and improve how top RCM teams operate today.

You will also be expected to influence beyond your team. This includes shaping how leadership thinks about this product area, partnering deeply with GTM, and representing the product in conversations with customers and partners.

This role requires strong product judgment and deep RCM domain expertise. The ambiguity in this space lives inside the domain itself.

Key Responsibilities:
• Own the product strategy for denial prevention, not just roadmap delivery

• Define the problem space, product boundaries, and long-term direction for frontend RCM agents

• Define and build systems that prevent denials before submission across eligibility, benefits, prior auth, and estimates

• Partner closely with engineering on architecture and system design for LLM + browser-based agents

• Drive clarity in ambiguous areas, making fast decisions with incomplete information

• Develop a deep understanding of payer behavior, edge cases, and real-world RCM workflows

• Improve automation rate, accuracy, and reliability across agent workflows

• Influence cross-functional teams including Sales, CS, and leadership on product direction and tradeoffs

• Work directly with customers to validate product decisions and refine workflows

• Represent the product externally in customer, partner, and technical conversation

What Success Looks Like :
• Defined a clear product strategy for denial prevention that leadership and GTM can rally around

• Shipped agent workflows that measurably reduce front-end errors and downstream denials at scale

• Increased automation rate and reliability across eligibility, benefits, and prior auth workflows

• Established clear metrics and benchmarks for what “prevented denial” means

• Built strong customer trust by delivering workflows that actually work in production, not just in demos

Qualifications:
Required:

• 7+ years of product management experience or equivalent founder experience

• Deep experience in healthcare RCM (non-negotiable), ideally with exposure to denials, eligibility, or payer workflows

• Proven ability to operate in high-ambiguity environments, defining problems and setting strategy from scratch

• Track record of owning complex product areas end-to-end, from early definition through scale

• Strong technical fluency and ability to work closely with engineering on system design and tradeoffs

• Experience building or working with AI/LLM-powered systems, or strong intuition for applying them

• Ability to influence across teams and levels, including leadership

• Strong product judgment with a focus on real-world outcomes, not just feature delivery

Preferred:

• Experience working with payer portals, clearinghouses, or EDI workflows

• Experience building automation or agent-based systems

• Experience working on products with heavy operational or workflow complexity

• Comfortable representing product externally with customers or partners

Why You'll Love It Here:
• Unlimited PTO: We believe in work-life balance and encourage you to recharge when you need it.

• Comprehensive Health Coverage: Fully paid medical, dental, and vision insurance for you and your dependents, because your well-being matters to us.

• Equity Opportunities: Share in our success with stock options - your hard work will drive our growth.

• Retirement Planning Made Easy: Enjoy a 401(k) with a generous company match to secure your future.

• Student Loan Support: We help lighten the load with contributions toward your student loans.

• Competitive Compensation: $200,000 - $240,000 annual base salary, plus target bonus and equity