Platform Operations Analyst

About Us

Leap is on a mission to decarbonize the world’s electric grids. We do this by building and scaling virtual power plants (VPPs), which call on everyday energy technologies — like battery storage, electric vehicle chargers, and smart thermostats — to support the grid when electricity demand is high.

Leap partners with energy technology providers to connect these devices to grid flexibility programs, where they can get paid for reducing or shifting usage to help balance the grid. Our software platform facilitates fast, automated access to energy markets across the U.S., making it easy for our partners to unlock new revenue, make their energy-saving products more affordable for their customers, and provide crucial support for electric grids.

Together, we’re making it possible for every home and business to play a meaningful role in building a cleaner, more affordable, and more reliable energy system.

Leap is a privately-held tech company with funding from top venture capital firms and experienced energy entrepreneurs. We are a remote, distributed workplace with teammates based in Europe and North America.

Key Responsibilities

• Operational Support & Data Management:
• Support the implementation of strategies and core processes required for participation across existing and new Leap programs in various energy markets (e.g., New York (NYISO), Texas (ERCOT), California (CAISO), New England (ISO-NE), the Mid-Atlantic (PJM), and other target Leap markets).
• Manage day-to-day internal data and performance operations and processes, such as creating and maintaining critical dashboards, monitoring data for completeness and accuracy, and supporting required data submissions to market and program operators.
• Troubleshoot data and process issues as they arise.
• Analyze energy market data to help evolve Leap’s market participation strategies.

• Automation & Process Improvement:
• Develop scalable and automated monitoring and alerting processes using Looker, Python, SQL, and internal tools.
• Collaborate with Leap’s Market Revenue and Partner Success teams to build high-impact, scalable solutions for viewing and understanding VPP performance data.
• Drive documentation efforts across the team to increase understanding of complex performance operations and identify ongoing improvements.
• Understand Leap’s value proposition and the issues we address. Establish a clear understanding of how Leap functions and apply this growing knowledge to drive operational success.

• Partner and Market Engagement:
• Work directly with and support Leap's partners and program operators, resolving issues and understanding their feedback. Manage independent collaboration with partners and/or program operators as needed.
• Communicate clearly and professionally when interacting with partners and/or market or program operators.

• Learning and Development:
• Develop a comprehensive understanding of Leap’s value proposition and the issues we address.
• Show initiative in learning more about clean energy technologies and wholesale energy markets and identifying opportunities to apply this knowledge to improve operational processes.
• Establish a clear understanding of how Leap functions and apply this growing knowledge to drive operational success.
• Be open to coaching and guidance from other analysts, team leads, and Director of Platform Operations.
• Develop technical skills and share out learnings or best practices with other Platform Operations analysts.

• Collaboration & Communication:
• Work autonomously on assigned projects.
• Communicate with clarity and tact, utilizing various methods (visual, written, verbal) both internally and externally.
• Participate in cross-team collaboration, involving stakeholders in decision-making for projects or working groups.
• Share learnings and knowledge with the team through syncs and other opportunities.

Requirements:
Qualifications & Requirements

• 3-5 years of experience in technical data analysis and/or program management roles, with at least one year of experience working in wholesale electricity markets, demand response, or distributed energy resource spaces
• 2+ years of SQL experience
• 2+ years experience in object-oriented programming languages (Python, R or Matlab)
• Experience in data analytics, building complex processes, continuously improving operations, and learning and implementing optimization strategies
• Experience building and owning operational dashboards and have extremely high accountability and commitment to building processes to reduce operational risk
• Exposure to energy markets and/or distributed energy resources highly encouraged
• Familiarity to BI reporting tools (Looker or similar) and spreadsheets (Gsheets, Excel)
• Detail-oriented and appreciate cross-referencing your work for accuracy
• Experienced in prioritizing, juggling and executing tasks in a fast-paced, high-stakes environment
• Experience with and a strong interest in leveraging AI tools (e.g., LLMs, code assistants, data analysis tools) to enhance productivity, improve data insights, and automate routine tasks; demonstrated experience applying these tools is a bonus
• Ability to work effectively in a remote, asynchronous environment, demonstrating strong written communication, proactive collaboration, and clear cross-functional coordination across time zones