People Operations & Experience Manager

About the Role

We’re looking for a People Experience & People Operations Manager to build a smooth, reliable, and scalable People function across our region.

You will report to our Head of People and own the full employee journey from onboarding to offboarding, while also running payroll, compliance, systems, and day-to-day employee support. Your work will shape how employees experience Thndr and will remove friction for managers and teams.

Who You Are

You thrive in structure and clarity. You’re someone who can see the full employee journey end-to-end and build systems that support it. You enjoy simplifying, automating, and fixing things at the root. You’re precise with compliance, steady under pressure, and supportive when guiding employees and managers.

What You’ll Do

1. Build and run a unified People Ops system
Design, document, and maintain clear workflows for onboarding, offboarding, payroll, lifecycle changes, and compliance across Egypt, UAE, and KSA.
Create one simple, consistent process that everyone understands and can rely on.

2. Deliver payroll with high accuracy and full compliance
Own monthly payroll inputs and audits for all countries.
Keep monthly variance below 2% and ensure all submissions are correct and on time.
Partner with Finance to keep processes clean and predictable.

3. Design a strong People Experience across the employee lifecycle
Redesign onboarding so it’s structured, automated, and supportive, with 90%+ Day-30 satisfaction scores.
Improve offboarding to ensure smooth transitions and proper documentation.
Strengthen touchpoints like probation, anniversaries, role changes, and manager guidance.

4. Lead automation and process improvements
Identify manual or unclear steps and turn them into automated workflows.
Launch at least three meaningful automations per quarter (contracts, onboarding tasks, IT access, reminders, data flows).
Work closely with Legal, IT, and Finance to remove friction.

5. Maintain accurate and reliable data
Run monthly audits to reach and sustain 98%+ accuracy across HRIS, payroll, and finance systems.
Ensure employee documentation, contracts, and records are clean and updated.

6. Manage compliance across Egypt, UAE, and KSA
Handle all labor-law submissions and filings, including social insurance forms in Egypt (1, 2, 6).
Keep regional compliance on track and well-documented.
Work with Legal to validate requirements and timelines.

7. Support employees and managers with clarity
Answer questions on policies, payroll, benefits, and procedures.
Provide simple guidance, reduce confusion, and keep communication consistent and timely.

What You’ll Need

• 5+ years of experience in People Operations or similar roles in fast-paced or high-growth environments.
• Strong knowledge of Egyptian labor law and payroll compliance.
• Proven track record owning onboarding and offboarding end-to-end.
• Strong systems and workflow thinking with an appetite for fixing and simplifying processes.
• Hands-on experience with HRIS or automation tools (Ashby, Personio, BambooHR, or similar).
• High attention to detail, ownership, and follow-through.
• Comfort working independently and handling multiple countries.
• Experience with UAE/KSA regulations is a plus.

Who Are We?

Thndr was founded on a bold dream to democratize access to investing through smart tech and human-centric design. This is simply our way of saying we give anyone with a smartphone the simple and easy access they need to preserve and grow their wealth. At the same time, we’re shaping the future of investing while actively driving the economies we serve by promoting local investment products.

History has shown that investing is the single greatest way to build long-term wealth, but before Thndr, only a very small percentage of people had access to it due to:

• High barriers to entry — In the form of excessive minimum account balances, complex, outdated onboarding, and low financial literacy.

• Irrelevant experience — Catered toward expert traders and financial specialists, therefore alienating the majority of the population.

• Fragmented offering — Investment products were not gathered in a single, intuitive outlet.

We don't just talk about change, we deliver it. Here's a glimpse into our impact so far:

• 3 million app downloads

• $8.8bn in annualized traded value

• #1 platform in terms of traded value

• 84% of our users are investing for the first time

• 65% of our users come from outside of capital cities and have previously had limited access to financial institutions

Building on the success of our core platform, we are continuing to change culture and break down barriers by launching Rumble, the subscription-based investment recommendations platform.

Rumble was born with the vision to empower everyday individuals to build wealth confidently and intelligently through access to timely and in-depth advice from the industry’s top experts.

Going beyond traditional investment advice, it offers long and short-term investment recommendations and financial content through engaging articles and videos that guide users on their financial journey and maximize their returns.

At Thndr, we're looking for people driven by our mission to help us democratize investing across the MENA region.