Payment Ops

About Aspora

People on the move deserve a bank that moves with them. Since 2022, Aspora has been building a borderless financial operating system that makes money as mobile and transparent as its users.

Backed by influential venture capitalists like Sequoia Capital, Greylock Partners, Hummingbird Ventures, Y Combinator & Global Founders Capital. We're a team of 75+ across India, the UK, the UAE, EU and the US, working with extreme ownership, radical candour, and an obsession with customer impact.

We celebrate builders who question assumptions, ship fast, and turn regulatory complexity into elegant solutions. If you’re driven to redefine what global banking can be, we’d love to build the future with you.

About the Role

As a part of our Operations Team, you'll be a key part of our payments and operations engine—ensuring every transaction is seamless, every issue is resolved quickly, and every anomaly is caught before it becomes a problem. You’ll be working at the intersection of fintech infrastructure, user experience, and analytical operations. It’s a high-accountability role with real ownership from day one.

Location: Bangalore || In Office

What You’ll Own

• Oversee day-to-day movement of funds, reconciling across internal systems and partner dashboards.

• Manage user issues end-to-end. Liaise with banks, payment partners, and internal teams to ensure quick resolution.

• Keep a constant eye on real-time dashboards. Identify and flag anomalies across transaction flows and service uptimes.

• Use data to detect patterns, investigate incidents, and propose improvements in operations or product workflows.

• Create and iterate on SOPs for recurring ops processes. Streamline issue resolution and scale support systems with automation wherever possible.

• Experience in setting up processes from scratch for new financial products.

What We Need

• 3 – 5 years in a fintech or payments role is mandatory. You’ve worked on global payment rails, handled bank/payment partner integrations with experience of handling transaction disputes.

• Experience using SQL, project management platforms

• Ability to work with spreadsheets, dashboards, and queries to monitor system health and detect outliers.

• You’ve interacted with banks or external partners and know how to follow through on issue resolution.

• You don’t wait for instructions—you investigate, escalate, and solve with speed and precision.

Who You Are

• You're curious, detail-oriented, and can spot a needle in a haystack.

• You enjoy working behind the scenes to keep systems running smoothly.

• You’re resourceful and calm under pressure, especially during live incidents.

• You love creating order out of chaos and are obsessed with closing loops.

• You’re looking for a role where your execution speed and clarity of thought can directly impact the user experience.

Why Join Aspora?

• Be part of the engine that powers Aspora’s global money movement.

• Operate at the intersection of banking, payments, and user experience across geographies.

• Work alongside a mission-driven team obsessed with building for scale.

• Competitive compensation and ESOPs at an early-stage company with real revenue.

Interview Process

• Exploratory Call (15 mins) – Chat with our recruiter to understand your journey, expectations, and fit with Aspora.

• Round 1 : Resume deep dive + Problem Solving Round(45 mins) – Deep dive into your previous experience, problem-solving style, and alignment with role requirements.

Round 2 : Bar Raiser Round (30 mins) – Conversation to assess ownership mindset, cultural fit, and long-term alignment.