Partner Success Manager

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS!

The Partner Success Manager will work with a set of IFS’s Partners -- championing our ‘Partner First’ strategy -- and is responsible for Success Delivery to the Partner through the leadership and effective orchestration of a large virtual team, management of program deliveries and strong senior relationships. The prevailing business priority is the Partners' successful competence in delivering and enabling IFS for our mutual customers.  The Partner Success Manager is front-and-centre with our partners, understanding their desired outcomes, driving satisfaction and loyalty through strong relationships, de-risking Partner engagements, and ultimately empowering our Partners to deliver world-class outcomes and outstanding experiences for our mutual customers.

• Delivery project experience in customer‑facing roles (IFS experience preferred).
• Fluency in English, Polish, and French (verbal and written).
• Proven industry experience working with IFS partners.
• Familiarity with industry‑specific trends, operating KPIs, and value drivers.
• Strong understanding of delivery methodologies and delivery service offerings.
• Strong ownership of the IFS end‑customer experience across products and services, including those delivered by partners and third parties.
• Ability to proactively identify, highlight, and manage delivery‑related risks in partner‑led customer engagements.
• Ability to lead through influence and build trust internally within IFS and externally with partners.
• Knowledge of Business Value Assessment (BVA) tools and the overall value realisation process.
• Ability to define value metrics and measure outcomes of the Success program with partners.
• Understanding of subscription services, with experience supporting renewal processes for both services and licenses, including engagement required to secure revenue.
• Experience leading executive‑level steering committee meetings with customers and communicating progress to IFS senior leadership.
• Driven to secure IFS references and ensure regular reporting through the Voice of the Customer (VoC) process.
• Strong collaboration with Sales on potential upsell and expansion opportunities.
• Effective communication with Global Delivery senior leadership on escalations and delivery risks as required.
• Ability to navigate and collaborate effectively across IFS departments, including Support, R&D, Sales, and Delivery.
• Passion for building strong, trusted relationships, with a focus on partner satisfaction and exceeding expectations.
• Bachelor’s degree, master’s degree, or equivalent relevant professional experience.
• Strong active listening, interpersonal communication, and relationship‑building skills.
• Excellent communication and stakeholder management skills, including experience engaging with executive‑level stakeholders.
• Domain knowledge of IFS Applications.

In Industrial and Financial Systems Central and Eastern Europe Sp. z o.o., based in Warsaw, the Whistleblowing Procedure is in effect, outlining the methods for reporting legal violations, rules for accepting internal reports and taking follow-up actions, as well as the principles for protecting whistleblowers. Reports can be submitted through the application at https://report.whistleb.com/pl/ifs, available on the website https://www.ifs.com/.