Partner Innovation Architect

About Glean:

Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.

Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.

About the Role:

Glean is seeking a Partner Innovation Architect to help build out our new Partner Innovation Lab function and accelerate how our partners design, build, and scale near production‑ready solutions on top of Glean. You’ll operate at the intersection of architecture, product, and go‑to‑market—owning end‑to‑end technical solutions, automating deployments, and shaping a reusable catalog of patterns that partners can take to market at scale.

You will:

• Design, architect, and build near production‑ready solutions on top of Glean that partners can implement with customers (not just demos or POCs).

• Own the end‑to‑end architecture for partner solutions—from data sources and integrations to configuration, security, and user experience.

• Automate deployments of those solutions using infrastructure‑as‑code, configuration templates, and repeatable playbooks so partners can roll out solutions consistently across customers.

• Build and maintain tools, templates, and documentation (reference architectures, example code, runbooks, best practices) that partners can reuse across engagements.

• Serve as the primary technical advisor and solution owner for a set of strategic partners (GSIs, ISVs, and other key partners working with CSPs).

• Lead architecture reviews, whiteboarding sessions, demos, technical workshops, and training with partner and customer technical stakeholders.

• Provide training and enablement so partner technical teams can independently deploy, manage, and extend Glean‑based solutions.

• Conduct go‑to‑market and addressable market analysis for Innovation Lab solutions—sizing opportunities, understanding target segments, and identifying where Glean + partner offerings have the strongest market fit.

• Work with partners to build business cases for new solutions, including value narratives, impact hypotheses, and ROI framing.

• Identify opportunities with partners and customers to expand Glean adoption through repeatable solution patterns and packaged offerings.

• Align technical plans with GTM priorities, partnering closely with Partnerships, Sales, Product, and Engineering to ensure solutions are both technically sound and commercially impactful.

• Collaborate with Product Management and Engineering, providing data‑driven feedback and use cases to drive improvements to the product that unlock new solution patterns for partners.

• Work with Sales, Customer Success, Support, and Solutions Engineering to ensure Innovation Lab solutions are understandable, supportable, and aligned with our broader customer motion.

• Assist with issue identification, troubleshooting, and remediation for Innovation Lab solutions through resolution, working closely with internal teams as needed.

• Think like a Product Manager, Architect, and GTM strategist—while being as hands‑on as an FDE—as you own and build a robust, partner‑led solutions roadmap.

About you:

• Interpersonal skills that build trust, credibility, and influence with partners, customers, and internal teams; you’re comfortable acting as the “CTO/CPO/CRO” of Innovation Lab solutions for your partners.

• Excellent communication and presentation skills, with the ability to translate complex technical concepts into clear language for both technical and business audiences.

• Demonstrated project planning and execution experience, particularly in leading implementation projects with partners and customers.

• Highly self‑motivated, proactive, and comfortable operating in a fast‑changing, ambiguous environment; organized and detail‑oriented, driving projects and issues through to completion.

• Data‑driven mindset, using metrics and objective measurements to assess solution success and identify improvement opportunities.

• Background as a Solution Architect, Enterprise Architect, or similar (pre‑ or post‑sales) in a product‑led B2B SaaS company is a strong plus.

• Strong software development experience in modern languages such as Python, JavaScript/TypeScript, Go (or similar), with the ability to read, write, and review code for solution building and automation.

• Deep experience with APIs and custom data integrations in hybrid or SaaS environments, including solid debugging skills across distributed systems (log analysis, code analysis, end‑to‑end transaction tracing).

• Solid understanding of networking concepts across cloud and on‑premise environments.

• Experience in at least two of the following disciplines: Software Engineering, Pre‑Sales Engineering, Post‑Sales Engineering, Professional Services, Support Engineering.

• Very strong architectural and hands‑on experience with cloud technologies in at least one of: Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure (and willingness to learn the others as needed).

• Security and audit experience: able to understand and represent Glean’s security and audit posture with customer security and compliance stakeholders, and design solutions that are fundamentally secure.

• Bachelor’s degree in Computer Science or equivalent with at least 7+ years of industry experience, or Master’s degree in Computer Science or equivalent with at least 5+ years of industry experience.

Location:

• This role is remote (US‑based), with a preference for candidates in Central time zones; other locations may be considered for exceptional candidates.

Compensation & Benefits:

The OTE (On Target Earnings) range for this position is $200,000 - $260,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

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