Operations & Systems Administrator

Rackspace is hiring for a highly organized and technically savvy Operations & Systems Administrator to help streamline, automate, and scale our internal operations. Within this role you’ll be responsible for optimizing workflows using Monday.com, integrating operational tools, and leveraging AI-driven solutions to improve efficiency, visibility, and execution across the business. You must be both operationally minded and technically curious — someone who enjoys turning messy processes into clean systems and knows how to use modern tools (including AI) to work smarter.

Work Location; Mexican Rackers: If you live within a 40km radius of our Mexico City office we’d like for you to work in the office two days a week. If further than 40km you may work fully remote from one these states Monterey, Aguascalientes, Nuevo Leon, Puebla, or Queretaro.

Key Responsibilities:
• Own and manage operational tools and systems (e.g., CRM, project management, documentation platforms), ensuring they are optimized and effectively integrated
• Design, maintain, and optimize workflows in Monday.com to support day-to-day operations
• Identify inefficiencies and recommend tooling, automation, or AI-driven solutions to improve operational efficiency
• Support and manage system integrations using APIs, automation platforms , or native features
• Document, improve, and maintain standard operating procedures (SOPs)
• Partner with leadership and cross-functional teams to understand operational needs and translate them into scalable processes
• Train team members on systems, workflows, and best practices
• Provide ongoing system support and drive continuous improvement of operational processes

Qualifications:
• 5+ years of experience in operations, systems administration, or process improvement
• Bachelor’s degree in computer science or a related field of study is preferred; Must be a high school graduate
• Prefer candidates who are AWS Practitioner certified
• Strong hands-on experience with Monday.com (boards, automations, dashboards)
• Experience working with operational tools and SaaS platforms
• Comfortable using AI tools (e.g., ChatGPT, AI agents, automation tools) in a business context
• Prefer experience with automation platforms (Zapier, Make, n8n, etc.)
• Familiarity with AWS (basic cloud concepts, storage, permissions, or services)
• Prefer experience working with APIs or basic scripting
• Background in startups, fast-growing companies, or scaling operations is preferred
• Experience building internal tooling or dashboards is preferred

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About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.