Operations Manager - AI Agents (Healthcare)

About 100ms

100ms is building AI agents that automate complex patient access workflows in U.S. healthcare — starting with benefits verification, prior authorisation, and referral intake in speciality pharmacy.

We help care teams reduce delays and administrative burden so that patients can start treatment faster. Our automation platform combines deep healthcare knowledge with LLM-based agents and robust ops infrastructure.

You’ll be joining a specialised team at 100ms focused on healthcare automation using AI.

About the Role:
• We're looking for a sharp, execution-focused Operations Manager to drive operational excellence across the organisation. You'll work at the intersection of client delivery, internal processes, and product—ensuring we deliver seamlessly while continuously improving how we work.
• This is a high-visibility role with direct exposure to leadership and cross-functional teams. Ideal for someone who thrives in ambiguity, loves solving problems, and wants to build foundational processes at a scaling startup.

What You'll Do :
• Process Improvement:-
• Identify bottlenecks and inefficiencies across workflows; design and implement scalable solutions
• Build and document SOPs for repeatable operational processes
• Drive automation and tooling adoption to reduce manual overhead
• Client Delivery:-
• Own end-to-end delivery coordination for key client engagements
• Ensure timelines, quality, and communication standards are consistently met
• Act as the internal bridge between client-facing teams and delivery
• Cross-functional Coordination:-
• Partner with Engineering and Product to improve operations efficiency
• Translate operational pain points into product/tooling requirements
• Drive accountability across teams for operational commitments

Who You Are :
• Graduated from a Tier 1 institution (IIT/IIM/NIT/BITS or equivalent)
• 3-5 years of experience in strategy, operations, consulting, or similar roles at a fast-paced startup or high-growth environment (preferred but not mandatory)
• Strong analytical and problem-solving skills; comfortable with data.
• Excellent written and verbal communication
• Bias for action—you ship, iterate, and improve
• Comfortable working across functions and managing ambiguity

Why 100ms.ai:
• Massive market opportunity: Patient access bottlenecks affect millions of patients and cost the U.S. healthcare system billions annually. You'll help fix a fundamentally broken system.
• Founder proximity: Work directly with founders who have built successful products and deeply understand both AI infrastructure and healthcare operations. Your work directly influences company strategy.
• Early-stage leverage: Join at the ground floor where individual contributions materially impact company trajectory. Your projects will define how 100ms wins in healthcare automation.
• Real-world impact: Your strategic work translates to patients accessing life-saving medications faster and healthcare workers focusing on care instead of administrative burden.
• Cutting-edge technology: Work on production AI agents solving complex, high-stakes workflows in healthcare—at the intersection of LLMs, healthcare operations, and enterprise automation.
• Build across domains: This isn't a narrow role. You'll touch sales, product, operations, fundraising, and partnerships—gaining skills to eventually start your own company or become a senior operator.
• Exceptional team: Collaborate with ex-entrepreneurs, AI engineering experts, and healthcare operations specialists, building the future of healthcare automation.
• Career acceleration: Founder's Office roles are launching pads. Build relationships with founders, investors, and healthcare leaders while developing skills across strategy, operations, and execution.
• Freedom to grow: Shape your own path—grow as a strategic individual contributor, build and lead teams, or eventually spin out to start your own venture.
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Website:
• https://www.100ms.ai/