Operations Excellence Intern

Location: Hamburg

Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive.

One of our core goals for 2026 is the complete digitalization of the European phone-to-taxi market. We are moving beyond ride-hailing to provide our fleet partners with advanced SaaS and operational capabilities.

To support this rollout, we are looking for a detail-oriented Operations Excellence Intern to strengthen our Business Development and Operations teams. The goal is to take ownership of the day-to-day operational engine: learn the process, master it, and then automate it.

This is a 6 months contract with the possibility of a permanent position.

YOUR DAILY ADVENTURES WILL INCLUDE:

• Support day-to-day operations workflows across our European partner ecosystem, including partner invoicing, data validation, and system updates within our B2B SaaS dispatch platform

• Serve as a point of contact for fleet partners by resolving support requests and system discrepancies

• Document and analyze existing workflows to improve transparency and standardization, identify inefficiencies, and recommend practical process improvements

• Leverage tools such as Excel, SQL, Python or BI solutions to automate repetitive tasks, build dashboards, and help develop scalable, data-driven operational processes

TO BE SUCCESSFUL IN THIS ROLE:

• Currently enrolled in (or between) a Bachelor's or Master's degree in Business Informatics, Industrial Engineering, Business Administration, or a related field

• Strong attention to detail and structured way of working with data

• Advanced Excel skills, familiarity with SQL, Python, or data visualization tools is a plus

• Analytical mindset with an interest in process improvement and automation

• Clear communication skills and confidence working with international stakeholders

• Fluent English and German are required. Spanish is a strong plus

BENEFITS & PERKS IN A NUTSHELL:

• Flexible working arrangements

• LinkedIn Learning

• Employee assistance program

• WeRoad partnership

• Birthday, 24th + 31st December off

• Short term EU work policy

• Mobility Credit

Plus more local benefits depending on your work location!

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:

ABOUT FREENOW:

We are Freenow, the European taxi app with the broadest multi-mobility offering, available in 9 markets and over 180 cities. Our app gives millions of passengers the freedom to move with a wide choice of services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds and public transport.Headquartered in Hamburg and led by our CEO Thomas Zimmermann, we are on a mission to make urban mobility more efficient, sustainable and inclusive.Since July 2025 we have been part of Lyft, a global mobility platform connecting riders and drivers for billions of rides across North America and Europe. Together we are building a more caring and connected world, creating new opportunities for innovation, growth and impact.