Onsite Delivery Manager - Europe (France)

Inetum es líder europeo en servicios digitales. El equipo de 28.000 consultores y expertos de Inetum se esfuerza cada día por lograr un impacto digital en las empresas, en las entidades del sector público y en la sociedad. Las soluciones de Inetum quieren contribuir al rendimiento y la innovación de sus clientes, así como al interés general. 

Presente en 19 países con una red de centros densa, Inetum colabora con los principales fabricantes de software para afrontar los retos de la transformación digital con proximidad y flexibilidad. 

Impulsada por su ambición de crecimiento y expansión, Inetum generó una cifra de negocio de 2.500 millones de euros en 2023. 

We are seeking a highly experienced and proactive Onsite Delivery Manager to lead IT Infrastructure Operations for a large enterprise customer. This role requires fluency in French to effectively engage with customer stakeholders who are not conversant in English. The candidate will manage a complex on-prem infrastructure supported by an India-based delivery team and play a key role in the customer’s transformation journey to AWS Cloud over the next four years.

Experience Required: 10–15 Years

Location: EVRY-COURCOURONNES (Francia). Al sur de París.

Languages: Fluent in French (written and verbal), proficient in English

Key Responsibilities:

• Act as the primary onsite interface for customer stakeholders across IT and business functions.
• Manage delivery of IT operations services including:

• • Network & Storage
• Backup (Commvault)
• OS Patching

• Lead and coordinate high-priority incident resolution involving:

• • Customer IT teams
• Third-party IT vendors
• Product support teams (e.g., Nutanix, Oracle, Commvault)

• Ensure effective communication in French, bridging gaps between customer stakeholders and the India-based delivery team.
• Drive SLA adherence and ensure high-quality service delivery across L1, L2, and L3 support functions.
• Demonstrate ownership and accountability for service outcomes and customer satisfaction.

• Collaborate with offshore teams to ensure alignment with Customer  and ITCi processes.

• Support and contribute to the cloud transformation program, with a focus on learning and adapting to AWS-based operations.

Required Skills & Experience:

• 10–15 years of experience in IT Infrastructure Operations.
• Minimum 5 years in an onsite Delivery Manager role for IT operations projects.
• Prior experience delivering services using a Global delivery model , Managed services model with distributed teams.
• Experience leading transformation of ITOps. Good understanding of leading transformation using AIOps.
• Excellent communication and stakeholder management skills, with proven expertise in engaging, liaising with, and managing a diverse set of executive-level stakeholders (VP and above).
• Ability to articulate complex technical solutions to both technical and non-technical audiences
• Proven experience in IT service delivery within the hospitality industry.
• Proven experience managing services delivered 100% by offshore (India-based) teams.
• Strong understanding of enterprise IT infrastructure hosted on-prem.
• Fluent in French (mandatory) and proficient in English.
• Excellent problem-solving, interpersonal, and influencing skills.
• Highly proactive, with a strong sense of ownership and initiative.
• Ability to work effectively with stakeholders and vendors who do not report directly to this role.
• Exposure to AWS Cloud or other cloud platforms; ability and willingness to learn and lead in cloud transformation.

Good to Have Technical Skills:

• Zabbix (Monitoring)
• Nutanix, VMware (Virtualization)
• Wintel, Citrix (Server & Desktop Management)
• MS SQL, Oracle DB (Database Administration)
• Storage & Backup technologies including Commvault

 

Ofrecemos:

- Retribución salarial acorde con la experiencia aportada.

- Plan de carrera: carrera profesional en función de la experiencia y potencial personal dentro de una compañía en continua evolución y con un sólido crecimiento.

- Plan de formación en competencias tecnológicas de acuerdo con las exigencias de los proyectos y clientes.

- Retribución flexible: retribución a la carta pudiendo elegir diferentes productos y modelar tú mismo cómo distribuirlos: seguro de salud, tickets de comida, guardería, tarjeta transporte, etc.